People & Culture Coordinator - Engagement & Operations

Company Description

Raffles Hotels & Resorts

The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future.  Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment. 

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About Raffles & Fairmont Doha

Discover two distinguished luxury brands united within the iconic Katara Towers at Raffles Doha and Fairmont Doha — where extraordinary hospitality, timeless elegance, and world-class experiences come together.

Raffles Doha offers an atmosphere of intimate luxury and bespoke service, where every detail is thoughtfully curated to create meaningful and memorable moments. Rooted in a legacy of elegance and artistry, Raffles is renowned for delivering gracious hospitality with authenticity, sophistication, and emotional connection.

Fairmont Doha embodies the spirit of grand hospitality, blending contemporary style with the warmth and energy for which the Fairmont brand is celebrated worldwide. With a focus on exceptional service, vibrant guest experiences, and a deep sense of place, Fairmont creates unforgettable stays for today’s global traveler.

Together, Raffles & Fairmont Doha provide a dynamic and inspiring environment for hospitality professionals who are passionate about excellence. Joining our team means becoming part of a culture that values individuality, nurtures talent, and empowers colleagues to create remarkable experiences every day.

About the Application Process

At Raffles & Fairmont Doha, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job Description

We invite you to join the world of luxury hospitality at Raffles & Fairmont Doha as our new People & Culture Coordinator - Engagement & Operations.

The People & Culture Coordinator – Engagement & Operations supports the People & Culture department by coordinating day-to-day HR operations and delivering a seamless employee experience across the full employee lifecycle. The role coordinates onboarding, employee documentation, HR systems, and administrative processes while ensuring compliance with company policies and procedures. The coordinator organizes employee engagement initiatives, wellness programs, recognition activities, and internal events to foster a positive workplace culture. The role serves as a key point of contact for employee inquiries, maintains accurate HR records, collaborates with department leaders on HR-related matters, and contributes to the continuous improvement of People & Culture processes to support the hotel goals.

Key Responsibilities:

• Support the day-to-day operations of the People & Culture department, ensuring efficient HR administration and employee support
• Coordinate employee engagement initiatives, recognition programs, wellness activities, and internal events to enhance the employee experience
• Serve as the first point of contact for employee inquiries, providing timely guidance on HR policies, procedures, and benefits
• Assist in planning and executing employee celebrations, town halls, and People & Culture campaigns
• Coordinate the end-to-end onboarding process
• Maintain accurate employee records, HR files, and data within the HRIS, ensuring confidentiality and compliance
• Prepare employment-related, including, letters, certificates, and other HR correspondence
• Monitor employee documentation to ensure compliance with company policies and local labor regulations
• Generate HR reports, maintain departmental trackers, and support audits with accurate documentation
• Assist in implementing People & Culture policies, procedures, and process improvements
• Collaborate with department leaders to support HR initiatives and address employee-related matters
• Promote a positive workplace culture by fostering employee engagement, inclusion, and effective communication across the organization
• Perform other duties as assigned to support the People & Culture department and business objectives

Qualifications

What will you bring to this role?

• Bachelor's degree in Human Resources, Business Administration, Hospitality Management, or a related field
• Minimum of 1–2 years of experience in Human Resources, People & Culture, or a similar role, preferably within the hospitality industry
• Strong knowledge of HR operations, employee engagement, and HR best practices
• Familiarity with HRIS systems and Microsoft Office applications, particularly Excel, Word, and PowerPoint
• Creative mindset with the ability to develop innovative employee engagement initiatives, events, and internal communication campaigns
• Excellent interpersonal and communication skills with the ability to build positive working relationships
• Strong organizational and time management skills with the ability to manage multiple priorities
• High level of professionalism, discretion, and ability to handle confidential information
• Detail-oriented with excellent administrative and problem-solving skills
• Ability to work independently and collaboratively in a fast-paced environment
• Knowledge of local labor laws and employment regulations is an advantage
• Fluent in English; additional language skills are an advantage
• Passion for creating an engaging workplace culture and delivering an exceptional employee experience
• Embrace the Raffles & Fairmont brand promise and luxury in your role and in all your interactions
• Foster an inclusive environment where every individual feels valued and respected
• Create an environment where colleagues are empowered, supported and recognized