Reservations Manager
Deka Minas (Pty) Ltd
We are looking for a detail-oriented and proactive Reservations Manager to lead the reservations department at our luxury 5-star hotel in Qatar. The ideal candidate will oversee all room reservations, maximize occupancy and revenue, and ensure exceptional service standards for individual and group bookings. You will work closely with the sales, revenue, and front office teams to ensure seamless operations and guest satisfaction.
Key Responsibilities:
Manage the day-to-day operations of the reservations team, ensuring prompt and accurate processing of all room bookings (FIT, groups, corporate, OTA, etc.).
Maximize room revenue by implementing yield management and upselling strategies in collaboration with the Revenue Manager.
Maintain availability, rates, and restrictions in the Property Management System (PMS) and Channel Manager.
Train, supervise, and evaluate reservations staff to ensure top performance and adherence to brand standards.
Monitor and respond to reservations correspondence, emails, and phone calls in a timely, professional manner.
Coordinate group reservations with Sales and Events teams, ensuring correct rooming lists, billing arrangements, and special requests are handled efficiently.
Prepare daily, weekly, and monthly occupancy forecasts and reservation-related reports.
Conduct regular audits of reservation entries and market segments to ensure data accuracy and proper rate coding.
Maintain strong relationships with corporate clients, travel agents, tour operators, and third-party booking platforms.
Ensure guest preferences, VIP notes, and loyalty program details are recorded and communicated to relevant departments.
Requirements:
Degree or diploma in Hospitality Management or a related field.
Minimum 3–5 years of experience in a reservations leadership role in a 4- or 5-star hotel.
Proficient in hotel PMS systems (Opera, Protel, or similar) and channel/distribution management tools.
Strong understanding of revenue management principles and online booking channels.
Excellent communication, leadership, and organizational skills.
High attention to detail, with the ability to multitask and handle pressure.
Fluent in English; Arabic or other languages is an advantage.
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