Deputy Director - Food Operations

Deputy Director – Food Operations

We are looking for a Deputy Director – Food Operations to fully own the operational performance of our Food vertical. This high‑impact role focuses on execution, optimization, and profitability and reports directly to the COO.

Responsibilities

• Partner closely with the COO to define and execute the Food operations roadmap.
• Convert strategic priorities into measurable KPIs and execution plans.
• Ensure sustainable order growth while protecting contribution margins and operational stability.
• Drive operational readiness for expansions, new initiatives, and structural improvements across the vertical.
• Own the core performance metrics of the Food vertical including fulfillment rate, SLA adherence, cancellation rate, delivery time, cost per order, rider productivity, and customer satisfaction.
• Continuously optimize supply‑demand balance in dense operating environments.
• Refine incentive structures for riders and restaurant partners with a clear understanding of their economic impact.
• Work closely with Finance to model profitability scenarios and implement cost control initiatives.
• Understand operational mechanics such as how prep time affects dispatch logic, batching impacts utilization, and how these influence margin.
• Identify inefficiencies across the Food operational lifecycle and eliminate them through structured, data‑driven problem solving; standardize SOPs and improve operational consistency.
• Collaborate with Product and Tech to automate manual workflows and enhance dispatch, batching, and visibility tools.
• Lead root‑cause