Chinese Restaurant - Supervisor
Rosewood Hotel Group
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Job Summary
Assist the Management team in ensuring that the restaurant is managed efficiently according to the established concept statement, providing warm and genuine service delivered with passion and dedication, exceeding our guests’ expectations at all times. Ensuring the smooth running of the restaurant during their shifts with team leaders and waiters. Lead the team, ensuring every associate performs up to expectations and job requirements. Manage guest relations, handle complaints, and turn them into repeat business. The goal is to maintain efficiency during service through planning, preparation, adapting to the needs of the moment and through excellence of knowledge. We aim to achieve these goals through; thorough training, strong associate support, teamwork, and feedback.
Essential Duties and Responsibilities
• Ensures that all associates deliver the brand promise and provide exceptional guest service at all times.
• Ensures that associates also provide excellent service to internal customers in other divisions as appropriate.
• Spends time in public areas observing associate-guest interaction and talking with guests, coach associates in guest service skills as necessary.
• Ensures that all guest and internal customer complaints are resolved in a quick and efficient manner.
• Maintains positive guest and associate interactions with good working relationships.
• Ensure that all associates have a complete understanding of and adhere to associate rules and regulations.
• Ensure high standards of personal presentation and grooming.
• Respond to changes in the food and beverage function as dictated by the industry, company, and hotel.
• Fully partake in a comprehensive training program as set out by the restaurant in conjunction with Talent & Culture
• Have a high level of industry trend awareness and a keen interest in the local hospitality scene.
• Respond to changes in the food and beverage function as dictated by the industry, company, and hotel.
• To have a full working knowledge of the restaurant floor plans and layout of all F&B offers.
• Ensure that you know the daily occupancy rate of the hotel, the number of arrivals and departures, SAGs guests.
• Be familiar with all the services/characteristics and sites of interest/activities in the neighborhood, current or upcoming events in Doha (festivals, cultural events) to answer precisely to guest requests.
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