ITSM Consultant (sMax) - Qatar (Onsite)
Arab Solutions
Job Role: ITSM Consultant (sMax)
Experience: 10+ years
Location: Qatar (Onsite)
Duration: 1 year
Work shifts: 8 hours
Job purpose:
IT Service Management (ITSM) is a set of practices and processes to align IT services with an organization's and its customers' needs. ITSM means the firm is committed to delivering high-quality IT services that meet business objectives and contribute to organizational success. ITSM includes a range of tasks, such as service strategy, design, transition, operation, and continuous improvement.
Key accountabilities Experience, qualifications and skills:
Experience
- Preparing Solution design document, Requirement traceability Matrix, As-build, and Test Plans document
- Take ownership of the deliverables as per effort estimation and lead to deliver and close the project with a team.
- Strong skills in APIs, Linux CLI, Windows CLI, and Virtualization.
- Hands-on experience in any one of scripting - Python, JavaScript, Shell scripting, PowerShell scripting etc.
- Understanding of how to use REST/ SOAP API, concept of XML and JSON.
- Experience in deploying and integrating OpenText (Formerly Micro Focus) Ops Bridge suite of products independently.
- Expert in Ops Bridge suite of products with in-depth hands-on experience of at least 2-3 products in Ops Bridge suite.
- Configure High Availability, SSL SSO for Ops Bridge Suite of Products
- Conduct product Knowledge Transfer session with the end customer.
- Unix (RHEL) and windows OS knowledge and experience.
- Experience on PostgreSQL.
- Experience in working with Product Support and R&D for product related issues.
- Demonstrated technical documentation skills - technical documentation, solution design, release notes, user guides, test plans, test results summary document etc.
Skills
- sMax Rules, Libraries
- UCMDB
- CMDB
- sMax
- Kubernetes
- ITIL
Qualifications and certifications
- Bachelor’s degree in computer science
- Certification in programming
- PMI/ ITIL Foundation Certified is a plus
Vacancy posted 15 hours ago
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