Support Engineer
SupportFinity™
The ideal candidate is passionate about technology, customer service, and metrics. This is an opportunity to oversee critical technical operations for our organization and help shape the future of our NOC and support functions.
Responsibilities
- Oversee monitoring of networks, servers, security systems, and critical applications to identify performance issues and outages.
- Investigate and troubleshoot technical problems, coordinating with other teams as needed.
- Develop, document, and implement processes and procedures for NOC and support operations.
- Manage incident response processes, ensuring prompt resolution and documentation.
- Communicate effectively with stakeholders and leadership regarding status and incidents.
- Identify opportunities for improvement in tools, systems, and team capabilities.
- Perform root cause analysis on major incidents and outages.
Qualifications
- 3+ years experience with NOC and/or technical support teams.
- Deep understanding of networking, infrastructure and application monitoring in the cloud (AWS).
- Experience in monitoring and metrics tools (ELK, CloudWatch, Datadog, etc).
- Experience with container orchestrator tools (K8s / ECS / etc).
- Experience in incident management.
- Experience on ticket management tools (Jira).
- Experience in L1, L2 support.
- Excellent communication skills.
- Mid-level experience managing Linux environments.
- Mid-level scripting/programming skills (Bash / Python / .NET).
- Strong analytical and problem-solving skills.
- Availability to work off-hours and on-call rotations as needed.
About the Company
Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more—all in one place. Powered by technology, driven by a global team, and focused on making life easier.
#J-18808-LjbffrVacancy posted 3 days ago
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