Director of Rooms

Company Description

Join us at Accor,  where life pulses  with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a  work of  heart , ​
Join us and  become a  Heartist ®.

Job Description

Passionate about creating exceptional guest experiences through outstanding service, operational excellence, and strong leadership? As a Director of Rooms, you will lead and oversee the hotel’s Rooms Division operations, ensuring exceptional guest experiences, high service standards, operational excellence, and strong financial performance while inspiring and developing our Heartists.

What is in it for you:

• Employee benefit card offering discounted rates at Accor properties worldwide.
• Learning programs through our Academies and the opportunity to earn qualifications while you work.
• Opportunity to develop your talent and grow within your property and across the world.
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, including Planet 21.

What you will be doing:

• Lead, manage, coach, and develop the Rooms Division team to deliver exceptional guest service and operational excellence.
• Oversee the day-to-day operations of Front Office, Housekeeping, Guest Relations, Concierge, Bell Desk, and other Rooms Division functions, ensuring smooth and efficient operations across all areas.
• Maintain a strong operational presence throughout the hotel, ensuring exceptional guest experiences and high service standards.
• Ensure all Rooms Division departments consistently deliver exceptional guest experiences in line with luxury hospitality and brand standards.
• Monitor service quality, guest satisfaction, room readiness, productivity, occupancy, and overall Rooms Division performance.
• Develop and implement strategies to maximize room revenue, profitability, guest satisfaction, operational efficiency, and overall Rooms Division performance.
• Take ownership of Rooms Division financial performance, including P&L management, budgeting, forecasting, cost control, payroll management, and achieving departmental targets.
• Work closely with Revenue Management and Sales & Marketing to optimize occupancy, ADR, RevPAR, room revenue, and overall hotel profitability.
• Monitor labour costs, departmental expenses, productivity, room inventory, and operational resources to ensure effective cost management.
• Ensure effective coordination between Front Office, Housekeeping, Reservations, Revenue Management, Engineering, and other departments to maximize room availability and operational efficiency.
• Oversee the complete guest journey from pre-arrival through departure, ensuring personalized, seamless, and memorable service at every touchpoint.
• Personally oversee VIP arrivals, special occasions, guest requests, and high-profile guests, ensuring appropriate recognition and personalized service.
• Handle guest feedback, requests, and complaints promptly and professionally, ensuring effective resolution and maintaining guest loyalty.
• Conduct regular inspections of guest rooms, public areas, back-of-house areas, and Rooms Division facilities to ensure cleanliness, presentation, maintenance, and brand compliance.
• Ensure guest rooms are consistently maintained and presented according to luxury standards, with strong communication and coordination between Housekeeping and Front Office.
• Monitor guest feedback, online reviews, satisfaction scores, and operational reports, identifying trends and implementing action plans to continuously improve performance.
• Support recruitment, onboarding, training, coaching, succession planning, and performance management of Heartists.
• Identify opportunities for continuous improvement and implement initiatives to enhance guest experience, service quality, operational efficiency, and financial results.
• Ensure compliance with health, safety, hygiene, security, fire safety, and other applicable hotel standards and regulations.
• Coordinate closely with Food & Beverage, Engineering, Sales & Marketing, Finance, Human Resources, and other departments to ensure seamless hotel operations.
• Lead by example, fostering a positive, collaborative, and performance-driven working environment.
• Act as a key member of the hotel leadership team, contributing to the overall strategic direction and business performance of the hotel.

Qualifications

Your experience and skills include:

• Strong passion for luxury hospitality, guest engagement, and service excellence.
• Minimum 8 years of Rooms Division management experience, including Front Office and/or Housekeeping leadership.
• Minimum 2 years of experience as a Director of Rooms, Executive Assistant Manager Rooms, or equivalent senior position.
• Minimum 5 years of managerial experience in the Middle East/GCC, preferably in Dubai or Doha.
• Previous experience in a 5 star luxury hotel operation is preferred.
• Proven experience managing multiple Rooms Division functions and high volume operations.
• Hands on and operationally driven, with strong guest and floor presence.
• Strong knowledge of P&L, budgeting, forecasting, cost control, productivity, occupancy, ADR, and RevPAR.
• Excellent leadership, communication, coaching, and problem-solving skills.
• Strong understanding and implementation of luxury hospitality and brand standards.
• Proficiency in Microsoft Office and hotel PMS systems; Opera experience is an advantage.
• Flexibility to work shifts, weekends, and public holidays.

Additional Information

Your team and working environment:

We are Dream Makers and committed to creating memorable moments for our guests and colleagues inspired by the authentic Qatari warmth and essence of generosity.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Alwadi Hotel Doha is the first MGallery boutique hotel located within Msheireb Downtown Doha, vibrant new retail, commercial and residential development in the heart of Qatar’s capital, offering 213 luxurious rooms and suites with desirable amenities, a spectacular ballroom, and five class meeting rooms, with variety of restaurants and an exclusive spa and swimming pool. Ideal for business or leisure and is just 15 minutes’ drive from Hamad International Airport and 10 minutes from West Bay.

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