Sales Account Manager

Job description

We are looking for a results-driven Sales Account Manager to manage a portfolio of client accounts, develop new business opportunities, and ensure long-term customer satisfaction. You will act as the main point of contact for your clients, understanding their needs, providing tailored solutions, and driving revenue growth.

Job responsibilities

• Manage and grow relationships with existing key accounts to maximize customer satisfaction and retention
• Identify and develop new business opportunities within assigned territory or industry
• Understand client requirements and present appropriate product or service solutions
• Deliver effective sales presentations, proposals, and product demonstrations
• Negotiate contracts, pricing, and terms in alignment with company policies
• Achieve or exceed quarterly, semiannually and annual sales targets
• Collaborate closely with internal teams including Sales Engineering, Solution Architects, Marketing, and Customer Support
• Maintain accurate records of all sales activity, customer interactions, and forecasts in the CRM system
• Provide feedback to product and marketing teams based on client insights and market trends
• Continuous Customer Satisfaction during project delivery and support activities
• Have a strategic plan with each account of how the company can support its growth and development plans
• Support Finance in Payment Collection process
• Support PMO in signing delivery certificates

Requirements

• Bachelor’s degree in IT, Business, Marketing, or a related field
• 4+ years of Experience
• Technical background or understanding of the company products/services
• Problem-solving
• Time management
• Excellent communication, negotiation, and interpersonal skills
• Ability to work independently, manage multiple accounts, and meet deadlines
• Experience in IT industry, e.g., IT solutions, SaaS, Telecommunications
• Track record of meeting or exceeding sales targets