Front Desk Receptionist
$4000 per hourManagement Solutions International MSI
Job Description: Front Desk Receptionist – Salon & Spa
Job Title: Front Desk Receptionist
Industry: Salon & Spa
Location: Qatar
Job Summary
We are looking for a professional, friendly, and well-organized Front Desk Receptionist to join our salon and spa team. The ideal candidate must be fluent in both English and Arabic and have previous experience working at the reception of a salon, spa, or beauty center. The candidate will be responsible for managing appointments, welcoming clients, handling inquiries, and ensuring a smooth and pleasant customer experience.
Key Responsibilities
Welcome clients warmly and provide professional customer service.
Manage appointments, bookings, cancellations, and rescheduling.
Handle incoming phone calls, WhatsApp messages, and client inquiries in both Arabic and English.
Explain salon services, treatment packages, prices, and available promotions to clients.
Coordinate with hairstylists, nail technicians, therapists, and other salon staff to manage appointments efficiently.
Maintain client records and update booking systems accurately.
Handle payments, cash, card transactions, and issue receipts.
Manage the reception area and ensure it remains clean, organized, and welcoming.
Follow up with clients regarding appointments, feedback, and future bookings.
Promote salon services, packages, and membership offers where applicable.
Handle client complaints and concerns professionally and escalate issues when necessary.
Assist with daily administrative tasks and prepare basic sales and appointment reports.
Maintain client confidentiality and follow salon policies and procedures.
Requirements
Previous experience as a Front Desk Receptionist in a salon, spa, or beauty center is mandatory.
Fluency in both Arabic and English is essential.
Excellent communication, interpersonal, and customer service skills.
Experience with appointment scheduling and salon booking systems.
Basic computer skills, including Microsoft Office and email.
Experience handling payments and cash transactions.
Strong organizational skills and attention to detail.
Professional appearance, a positive attitude, and a client-focused approach.
Ability to multitask and work efficiently in a busy salon environment.
Preferred Candidate Profile
Candidates with experience in a ladies' salon, luxury spa, or beauty center are preferred.
Strong client-handling and appointment coordination skills.
Ability to communicate confidently with Arabic- and English-speaking clients.
Immediate availability is an advantage.
Interested candidates may share their updated CV, highlighting their salon reception experience and Arabic and English language proficiency.
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