Executive Housekeeper

Summary

The Executive Housekeeper, reporting directly to the General Manager, is responsible for the hotel’s commercial, quality and people performance in the Housekeeping department. The incumbent will combine strategic thought and planning which will enhance the growth and profitability of the department. The Executive Housekeeper will ensure to deliver the following business objectives subject to the budget and annual targets: departmental cost, guest satisfaction score (OSAT), quality audit score (QA), employee engagement and departmental Health & Safety audit compliance.

Key Responsibilities

• Ensures the highest possible standard of cleanliness and standards of all guest rooms and public areas.
• Ensured 100% compliance with brand standards.
• Managing the payroll, linen and other departmental costs in accordance with business demand and departmental budget.
• Carries out monthly linen inventory.
• Continuously evolve / improve departmental SOPs and productivity of the department.
• Schedules routine inspections of all housekeeping areas (rooms and public) by/with the Assistant Executive Housekeeper and Housekeeping Supervisors to ensure that the furnishings, facilities and equipment are clean and in good repair.
• Supervises outside contractors to ensure contractual compliance.
• Ensures service standards are consistently reviewed and monitored, and in compliance with Wyndham brand standards and third‑party inspection standards.
• Ensures departmental health and safety compliance.
• Maintains appropriate standards for dress, hygiene, uniforms, appearance, and conduct of housekeeping team members.
• Is responsible for all flower arrangements placed in the public areas and rooms.
• Ensures that all daily VIP rooms, special request rooms and long‑stay guests for arrivals are inspected personally.
• Implements assigned tasks during emergencies such as fire, power failure and natural disaster.
• Liaises with the hotel’s contracted pest control company to ensure that an effective program is instituted and supervised.
• Ensures all guests and internal stakeholders receive prompt and courteous service.
• Inspects guest and public areas on a regular basis to ensure that furnishings, facilities, and equipment are clean and in good repair.
• Manages spring‑cleaning schedules and follows up on all machinery linked to Housekeeping/Laundry.
• Makes recommendations regarding the upkeep of furnishings, facilities, and equipment, ensuring they are clean and in good repair.
• Informs other departments of housekeeping matters that concern them, particularly Engineering, Front Office, and the Food and Beverage Department. Maintains open channels of communication with other Department Heads and the Operations Manager / Director of Operations / Executive Assistant Manager / General Manager.
• Responsible for effective people leadership of the housekeeping team, involving recruitment and onboarding of new team members, driving team member engagement, coaching, training, continuous performance management (regular 1:1 conversations), and managing employee relations in conjunction with HR.
• Conducts or chairs regular communication meetings with the team(s) and actively participates in relevant business meetings to facilitate effective communication.
• Acts as a role model for Count On Me Service culture.

Key Competencies

• Excellent communication
• Operations Management
• Leadership
• Business Acumen
• Exceptional service delivery
• Attention to detail
• Planning & organisation
• Teamwork
• Ability to work in a multi‑tasking and multi‑cultural environment
• Self‑motivation
• Flexibility

Background

• Minimum 1.5 years’ experience as an Assistant Housekeeper Manager / Executive Housekeeper within a similar‑sized hotel
• Experience from an international hotel brand is an advantage
• Proficiency in Opera Cloud
• Language requirement: … (Basic / conversational / professional / native)
• Eligibility to work in … (Country) (unless visa sponsorship is offered)
• Diploma or vocational training in hospitality is an advantage

It is not the intent of this Job Description to cover all aspects of the position but to highlight the most important areas of responsibility.

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