Concierge

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Job Summary 

The Concierge is the ultimate curator of guest experiences, dedicated to providing personalized service and expert recommendations. This role involves coordinating and organizing guest requests, including restaurant reservations, event tickets, transportation arrangements, and bespoke experiences, all delivered with precision and attention to detail.

Essential Duties and Responsibilities:

• Ensure a timely and seamless service when dealing with guest requests, providing proactive knowledgeable, engaged service to all guests.

• Seeking Innovation, creativity and personalization of concierge services and experiences offered to guests.

• Have a thorough knowledge of local restaurants, museums, and attractions; thorough knowledge of current events in and around the area to be able to give recommendations to guests.

• Assist guests with all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.

• Coordinate guest requests with designated vendors which may include:

- Room accommodations

- Airline reservations, changes, cancellations

- Transportation from hotel to airport and return

- Bus/Metro transportation

- Limousine reservations

- Car rentals

- Car repair and servicing

- Charter flights/rentals

- Babysitting services

- Banking/financial services

- Business center services/fax or telex services/mailing and delivery services

- Interpretation services

- Notary services

- Restaurant reservations

- Dry cleaning, laundry, alterations, repairs

- Sporting events, golf facilities, sport and athletic activities/rentals, outdoor activities, health club facilities

- Formal wear rentals

• Perform Meet & Greet Services at the Airport as per Rosewood Doha SOP.

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.

• Ensure that standards are maintained at a superior level on a daily basis.

• Maintain complete knowledge of correct maintenance and use of equipment.

• Anticipate guests needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.

• Resolve guest complaints, ensuring guest satisfaction.

• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.

• Maintain complete knowledge of:

- all hotel features/services, hours of operation.

- all hotel restaurant food concepts, menu price range, dress code and ambiance.

- all hotel room types, numbers/names, layout, appointments, amenities, and locations.

- all hotel room rates, special packages and promotions.

- daily house count and expected arrivals/departures (particularly VIPs).

- scheduled daily group activities, names, and location of meeting/banquet rooms.

- local events, attractions, holiday schedules.