Manager - Operations

Job Title: Manager - Operations Job Family: ENGINEERING OPERATIONS

Job Role: Manager - Operations Reporting Line Head of Operations

Company : Petrotec

Job Summary

The Manager – Operations is responsible for leading and optimizing the department’s day-to-day

performance to ensure efficiency, quality, and business growth. This role sets operational goals, defines

priorities, and ensures effective execution through strong team leadership and accountability.

With deep technical and industry expertise, the position manages complex, high-value activities such as

negotiating service contracts, closing major deals, and identifying new business opportunities. Operating with

a high level of independence, the Manager – Operations drives process improvement, service excellence, and

team development to achieve organizational objectives.

Roles & Responsibilities

- Strategic Planning: Develop and execute strategic plans to drive business growth, expand market

presence, and achieve financial targets in alignment with the company's overall objectives.

- Operational Leadership: Provide strategic direction and oversight for all operational activities,

including project execution, resource allocation, and risk management, to ensure the successful

delivery of engineering services.

- Financial Analysis: Conduct regular financial analysis, forecasting, and reporting to monitor

performance, identify trends, and make data-driven decisions to enhance profitability and

operational efficiency.

- Client Relationship Management: Cultivate strong relationships with key clients, understand their

needs, address their concerns, and identify opportunities to enhance customer satisfaction and drive

revenue growth.

- Team Management: Lead, motivate, and develop a high-performing team of engineers, project

managers, and support staff, fostering a culture of accountability, collaboration, and continuous

improvement.

- Quality Assurance: Establish and maintain robust quality control processes to ensure the delivery of

high-quality services that meet or exceed client expectations and comply with industry standards and

regulations.

- Health, Safety, and Environment (HSE): Promote a culture of safety, environmental responsibility, and

regulatory compliance throughout the organization, prioritizing the well-being of employees and

stakeholders.

- Continuous Improvement: Drive initiatives for process optimization, innovation, and cost reduction to

enhance operational efficiency, competitiveness, and profitability

QHSE Responsibilities

- Ensure all team members are aware of, trained in, and compliant with applicable QHSE standards, regulations, and company policies relevant to their work. - Lead by example in promoting a safety-first culture and actively participate in all QHSE meetings, cascading critical safety and environmental information to the team. - Take prompt action to correct any unsafe or hazardous conditions and ensure that unresolved issues are escalated appropriately. - Review and act on QHSE officer/coordinator observations and recommendations in a timely manner. - Ensure all new team members complete their QHSE induction with the HSE Officer before beginning work. - Conduct regular reviews of emergency response readiness, including accessibility and usage of PPE and spill kits. - Monitor team compliance with safety practices, especially among new or less experienced staff, and provide guidance and support where needed. - Encourage active participation in QHSE programs and ensure that staff are given opportunities to contribute to safety improvements - Refer OHSMS Manual, section 4.4.1 for additional HSE roles, responsibilities, accountability, and authority

Job-Specific Education & Certification

Education

- Bachelor’s Degree in related Engineering field (Mechanical / Electrical / Instrumentation)

- Additional degree in Business Administration would be a plus.

Certifications

- IOSH (for those with HSE oversight responsibilities)

- Lean Six Sigma

Skills & Competencies

Role Behavior

- People - Understand the team's role and how to contribute to the organization's success

- Delivery - Balances deliveries and ensures goals are achieved in a timely manner

- Goal Setting - Ensures teams goals are Specific, Measurable, Achievable, Relevant and Timely

- Delegation - Efficiently delegates tasks and follows through until completion

- Accountability - Takes ownership and impact of decisions

Job-Specific

Competencies

- Workshop Management: Effectively manage and supervise daily hydraulic workshop operations.

- Technical Expertise: Demonstrate comprehensive knowledge of hydraulic systems, equipment and

repair techniques.

- Fault Diagnosis: Identify hydraulic equipment failures and conduct root cause analysis.

- Repair and Overhaul: Manage inspection, dismantling, refurbishment, assembly and testing of

hydraulic equipment.

- Quality Control: Ensure repairs and overhauls meet OEM specifications, industry standards and

customer requirements.

- HSE Compliance: Ensure workshop activities comply with company safety procedures and regulatory

requirements.

- Resource Management: Effectively allocate manpower, equipment, materials and workshop

resources.

- Job Planning and Execution: Manage workshop jobs from initial assessment through completion and delivery. - Cost Control: Monitor workshop expenditure, job costs and gross profit margins. - Productivity Management: Monitor technician productivity, manpower utilisation and workshop efficiency. - HSE & Compliance - Enforces site-level HSE standards and practices. - People & Team Leadership - Leads engineers and supervisors to deliver operations.

Skills

- Strong technical knowledge of hydraulic systems and components.

- Excellent workshop management and organisational skills.

- Advanced hydraulic fault-finding and troubleshooting abilities.

- Ability to interpret hydraulic schematics and engineering drawings.

- Knowledge of hydraulic pumps, motors, cylinders, valves and associated equipment.

- Experience in hydraulic equipment repair, refurbishment and overhaul.

- Strong understanding of hydraulic testing and quality control procedures.

- Excellent planning, scheduling and resource allocation skills.

- Strong analytical and problem-solving abilities.

- Effective communication and interpersonal skills.

- Good commercial awareness and financial management skills.

- Experience with ERP systems and workshop management software.

- Ability to manage multiple jobs and meet demanding deadlines.

- Strong customer service and relationship management skills.

- Knowledge of industry HSE standards and safe working practices

- Weekly Planning -Builds executable plans and verifies completion.

Experience

- Minimum 10 years of work experience in a similar role, including extensive experience of managing a

busy hydraulic workshop facility, along with the provision of site based services within the oil and gas

sector.