Call Center Agent

Company: IIQAF Group
Location: Doha, Qatar
Industry: Hospital / Healthcare
Employment Type: Full-Time
Salary: QAR 6,000–7,500 per month

Job Summary

IIQAF Group is seeking a professional and customer-focused Call Center Agent to support hospital communication and patient service operations in Doha, Qatar. The successful candidate will handle incoming and outgoing calls, respond to patient inquiries, schedule appointments, provide hospital information, and coordinate with medical and administrative departments to ensure a smooth patient experience.

This position is suitable for candidates with experience as a Call Center Representative, Customer Service Agent, Patient Services Representative, Hospital Call Center Executive, Telephone Operator, or Healthcare Customer Support Agent. The ideal candidate will demonstrate strong communication skills, professionalism, empathy, and the ability to manage patient inquiries in a busy healthcare environment.

Key Responsibilities

• Handle incoming and outgoing telephone calls from patients, visitors, healthcare professionals, and other stakeholders.
• Respond to patient inquiries regarding hospital services, departments, appointment procedures, visiting hours, and general healthcare information.
• Schedule, confirm, reschedule, and cancel hospital appointments according to established procedures.
• Direct calls to the appropriate hospital department, doctor, nurse, reception desk, or administrative team.
• Provide accurate information about hospital facilities, outpatient services, consultation timings, and registration procedures.
• Record patient inquiries, contact details, appointment requests, and call outcomes in the hospital management system or customer relationship management (CRM) software.
• Maintain accurate call logs, patient communication records, and follow-up documentation.
• Assist patients with appointment reminders, service updates, and general administrative inquiries.
• Handle patient complaints and service concerns professionally, escalating complex issues to the appropriate supervisor or department.
• Communicate with patients and their families courteously, showing empathy, patience, and respect.
• Coordinate with reception, patient registration, medical records, billing, and other hospital departments to resolve inquiries.

Required Qualifications

• High school diploma or equivalent qualification; a diploma or degree in healthcare administration, business administration, or customer service is an advantage.
• Previous experience as a Call Center Agent, Call Center Representative, Customer Service Executive, Telephone Operator, or Patient Services Representative is preferred.
• Experience in a hospital, clinic, medical center, healthcare facility, or other patient-facing service environment is an advantage.
• Excellent verbal communication and telephone etiquette, with the ability to communicate clearly and professionally.
• Good command of English; knowledge of Arabic or other languages commonly spoken in Qatar is an advantage.
• Basic computer skills and familiarity with Microsoft Office, call center systems, CRM software, or hospital management systems.
• Ability to accurately record patient information, appointment details, inquiries, and call outcomes.
• Understanding of patient confidentiality, privacy, and professional communication standards.