Customer Experience Manager - Telecom (CEM001)
Foreground LLC
Foreground is partnering with a major telecom operator in Qatar to appoint a Customer Experience Manager to elevate service standards and customer engagement across multiple channels.
Responsibilities
- Define and implement customer journey and experience strategies.
- Oversee call center, digital, and in-store service operations.
- Monitor NPS and customer satisfaction scores.
- Lead service recovery and complaint management processes.
- Collaborate with product and marketing teams for seamless client experiences.
Qualifications
- Bachelors degree in Business, Communications, or related field.
- 8+ years in customer experience management, telecom preferred.
- Proven track record in service transformation initiatives.
- Strong analytical and communication skills.
- Bilingual Arabic/English essential.
Vacancy posted 3 days ago
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