Housekeeping Attendant

Location: QA

Job Summary

The Housekeeping Attendant is responsible for maintaining cleanliness and orderliness throughout guest rooms and common areas, ensuring a comfortable and welcoming environment for guests. The role plays a crucial part in upholding the standards of the hotel by providing meticulous cleaning services and attention to detail. Additionally, housekeeping attendants contribute to guest satisfaction and loyalty by delivering exceptional service and accommodating guests' needs during their stay.

Job Responsibilities

• Clean and tidy guest rooms, including making beds, vacuuming carpets, dusting furniture, and replenishing amenities.
• Clean and sanitize bathrooms, including scrubbing toilets, sinks, showers, and mopping floors.
• Ensure that all linens and towels are changed and replaced according to established standards.
• Clean and maintain common areas, such as hallways, lobbies, and staircases, to ensure a welcoming atmosphere for guests.
• Empty trash receptacles and dispose of waste in designated areas.
• Report any maintenance issues, damages, or repairs needed in guest rooms or common areas to the appropriate personnel.
• Adhere to cleaning procedures, safety guidelines, and sanitation protocols to ensure compliance with health and safety standards.
• Maintain cleanliness and organization in the housekeeping cart, storage areas, and linen closets.
• Assist with inventory management, including keeping track of cleaning supplies, linens, and amenities stock levels.
• Provide courteous and professional service to guests, addressing any requests or concerns promptly and efficiently.
• Collaborate with other housekeeping team members and departments to ensure efficient operations and guest satisfaction.
• Follow established procedures for lost and found items, including logging and storing items securely until claimed by guests.
• Maintain confidentiality and privacy of guests' personal belongings and information at all times.

Job Knowledge & Skills

• Proficiency in various cleaning methods and equipment to effectively clean and sanitize guest rooms and common areas.
• Ability to notice even the smallest cleanliness issues and ensure that all areas are thoroughly cleaned and maintained to high standards.
• Skill in managing time efficiently to complete cleaning tasks within designated timeframes while maintaining quality and attention to detail.
• Effective communication skills to interact with guests and colleagues professionally, address requests or concerns, and collaborate with other departments.
• Understanding of safety protocols, sanitation standards, and proper handling of cleaning chemicals to ensure a safe and hygienic environment for guests and staff.

Job Experience

• Minimum 3 years working experience.
• 2 years relevant working experience.
• 2 years GCC is a plus.
• Resilience.
• Quality.
• Leadership.
• Regulatory Compliance L1.
• Agility.
• Hotel Management Standards and Procedures L1.