Barista

The Barista is responsible to prepare and serve a variety of coffee-based beverages to customers, ensuring quality and consistency in every cup. They operate espresso machines, brew coffee, steam milk, create latte art, take orders, process payments, and maintain cleanliness in the coffee shop or cafe. Baristas also provide recommendations, answer questions about coffee blends and brewing methods, and contribute to a welcoming atmosphere for guests, delivering an excellent customer experience.

Job Responsibilities

• Operate espresso machines and other coffee brewing equipment to prepare a variety of coffee beverages, including espresso, cappuccino, latte, and macchiato.
• Grind coffee beans and measure out the appropriate amount for each beverage, ensuring freshness and consistency in flavor.
• Steam and froth milk to the desired texture and temperature for each drink, incorporating foam art as requested.
• Take customer orders accurately and efficiently, providing recommendations and answering questions about menu items.
• Process payments using cash registers or POS systems, handling cash and card transactions with accuracy and professionalism.
• Maintain cleanliness and sanitation standards in the coffee preparation area, including equipment, countertops, and utensils.
• Restock coffee beans, milk, syrups, and other supplies as needed, ensuring that ingredients are readily available for service.
• Engage with customers in a friendly and welcoming manner, providing exceptional customer service and creating a positive experience.
• Collaborate with other team members to ensure smooth operations during busy periods, assisting with tasks such as cleaning, stocking, and organizing.
• Stay informed about coffee trends, brewing techniques, and specialty drinks, continuously improving skills and knowledge to enhance the coffee experience for customers.

Job Knowledge & Skills

• In-depth understanding of different coffee varieties, blends, and brewing methods, including espresso extraction, milk steaming, and latte art techniques.
• Excellent communication and interpersonal skills to engage with customers, take orders accurately, and provide recommendations based on preferences and tastes.
• Strong attention to detail to ensure consistency in coffee preparation, including precise measurements, proper extraction times, and accurate milk frothing.
• Ability to handle multiple tasks simultaneously, such as taking orders, preparing beverages, and processing payments, while maintaining efficiency and quality.
• Capacity to troubleshoot issues that may arise during coffee preparation, such as equipment malfunctions or customer complaints, and resolve them quickly and effectively.

Job Experience

Minimum 3 year(s) working experience, 2 year(s) relevant working experience, 2 year(s) GCC is a plus.

Resilience, Quality, Leadership, Inventory Management L1, Food Safety and Sanitation L1, Product and Service Knowledge L1, Agility, AI Fluency, Beverages L1, Administrative Services L1.

Education

• High School Diploma
• Diploma in Food and Beverage related course