Senior Application Support Specialist (Doha, Qatar, Onsite)
ByteCrew Technologies Pvt Ltd
Role Summary
We are hiring a Senior Application Support Specialist to provide L2/L3 application support across the client's Information Systems Department enterprise applications portfolio. The role owns escalated incidents, problem management, and continuous service improvement on mission-critical platforms used across infrastructure, finance, and operations.
Key Responsibilities
- Provide L2/L3 support across enterprise applications (ERP, EDMS, CRM, custom .NET/Java apps).
- Triage and resolve complex application incidents within SLA, including database-level troubleshooting.
- Drive root cause analysis and problem records to closure.
- Develop and maintain runbooks, knowledge base articles, and operational documentation.
- Coordinate with vendors for L4 support and software defect resolution.
- Author and execute SQL queries to investigate data and configuration issues.
- Support major change implementations, deployments, and patching activities.
- Work with infrastructure and security teams on cross-functional incidents.
- Own the application monitoring and alerting framework.
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related discipline.
- 8+ years in application support, with 3+ at L2/L3 level on enterprise platforms.
- Strong SQL skills (Oracle PL/SQL or T-SQL) for production troubleshooting.
- Hands-on with at least two enterprise platforms — ERP (Oracle EBS/Fusion, SAP, Microsoft Dynamics), EDMS (OpenText, FileNet, SharePoint), or comparable.
- ITIL v4 Foundation certification.
- Experience with ITSM tooling (ServiceNow, BMC Helix, ManageEngine).
- Native or fluent Arabic AND professional English — preferred (not mandatory).
Preferred / Nice to Have
- ITIL v4 Intermediate / Practitioner.
- Oracle DBA OCP or Microsoft DP-300 / equivalent DBA credential.
- Prior experience in Qatar government or large public-sector enterprise.
- Working knowledge of Java, .NET, or Python for log analysis and scripting.
- Application monitoring (Dynatrace, AppDynamics, New Relic) hands-on.
- ...Role Summary We are hiring an Application Support Expert to be the senior-most escalation point for... ...coach Senior Application Support Specialists. - Define and own the application... ..., Microsoft). - Prior tenure in Qatar government IT leadership....
- ...Role Summary We are hiring an Application Analyst to support the client's Information Systems Department. The role bridges business and technology... ..., OutSystems). - SQL fluency for data analysis. - Prior experience in Qatar government or public sector....
- ...Role Summary We are hiring a Senior Application Analyst Expert to provide expert-level functional analysis on complex enterprise applications... .... - Experience with low-code platforms. - Prior Qatar government / public sector experience. - Bilingual technical...
- ...Role Summary We are hiring a Senior Infrastructure Specialist Expert to lead infrastructure design and... ...relationships for infrastructure licences, support contracts, and refreshes. -... ...infrastructure (Nutanix, vSAN). - Prior Qatar government infrastructure experience....
- ...Role Summary We are looking for L2 IT Support Engineers to deliver onsite end-user computing support across a large enterprise office footprint... ...English — non-negotiable. - Currently in Qatar OR willing to relocate within 45 days. Preferred / Nice...
- ...Summary We are hiring an IT Security Specialist to operate and govern security controls... ...across servers, endpoints, and applications. - Implement Zero Trust principles,... ...compliance with ISO/IEC 27001, NESA, and Qatar NIA standards. - Develop and update...
- ...Summary We are hiring a Hardware Asset Specialist to own the IT hardware lifecycle — from... ...— keeping the CMDB accurate and supporting end-users at the asset issuance counter... ...English — non-negotiable. - Currently in Qatar OR willing to relocate within 45 days....
- ...Role Summary We are hiring a Senior IoT Expert to design, deploy, and operate IoT... ...pipelines, and integration with enterprise applications and BI/analytics. Key... ...building project experience. - Familiarity with Qatar Smart Programmes (Tasmu)....
- ...Responsibilities · L1 and L2 Support – Ensuring timely troubleshooting and problem resolution within SLA · Creating and maintaining... ...and admin manuals · Onboarding of New Users (Supporting Application Training) · Working with Cross-Functional Teams ·...
- ...maintain firewalls (Palo Alto, Fortinet, Cisco ASA/Firepower). - Operate WAN technologies: SD-WAN, MPLS, IPsec, BGP, OSPF. - Support load balancers (F5 LTM/GTM) and reverse proxies. - Drive incident response, change implementation, and post-incident reviews....
- ...Role Summary We are hiring a Senior IT Project Manager to lead complex, multi-stream... ...delivery across infrastructure, applications, security, and digital transformation.... ...Director, Manager-ISD level) and relevant Qatar government bodies and vendors. - Define...
- ...We are hiring L1 Service Desk Agents to provide first-line support to a large enterprise user base. Agents are the voice of... ...first-call resolution for password resets, account unlocks, basic application issues, and common how-to queries. - Triage and route...
- ...level. - Coordinate cross-functional teams (infrastructure, applications, security, vendors). - Manage vendor performance,... ..., SAFe). - Prior experience delivering IT projects within Qatar government entities. - Public sector procurement / tendering...
- ...Role Summary We are hiring L1 Application Support Engineers to provide first-line support... ...triage, log tickets, and escalate to L2 specialists. Key Responsibilities - Receive... ...- Expected compensation for this Qatar role (monthly/annual). - Notice period...
- ...Arabic AND professional English — non-negotiable. - Comfortable with light manual handling (lifting, racking). - Currently in Qatar OR willing to relocate within 45 days. Preferred / Nice to Have - Bar-code / RFID handling. - Lean / 5S workplace...
- ...enterprise architecture across business, data, application, and technology domains. - Author... ...to the client's digital strategy and Qatar Vision 2030. - Conduct architectural... ...mentoring to solution architects and senior engineers. - Govern vendor selection...
- ...Job Title: L1 & L2 Applications & Database Support Engineer Department: Roads Management Centre (RMC) / ITS Operations and Maintenance... ...To: JV Infrastructure Manager Location & Shift: Doha, Qatar – Onsite (RMC / Control Rooms). Fulltime, rotational 24/7 shiftbased...
- ...Management Consulting Group in the Middle East is seeking a Senior Dashboard and Application Specialist to work closely with our clients on complex, data‑... ...reporting applications, and analytics solutions that support strategic decision‑making, performance management, and...
- ...Job Title: IT Support Specialist (Remote Support – Group Companies) Language Requirement: Fluent in English About the Role: We are seeking... ...across multiple companies within our group. Based in Doha, you will be the first point of contact for supporting remote...
- ...services and capabilities. Comply with all applicable legal, regulatory and internal... ...and best practices for IT International Support Team Promote cost consciousness and efficiency... ...on a need to know basis only to Senior Management of QNB, Audit and Compliance...
- ...property, there is nothing like Mondrian Doha in the entire region. Job Description... ...authorized by the management, provide support for corporate Information Technology, ensuring... ...Research, develop, and program system applicable to end users Maintain and monitor backup...
- ...date: 22 January 2026 Application deadlin e (midnight... ...DWT-Beirut Location: Doha Contract type:... ...General. In order to support the best informed... ...ID or work permit in Qatar. The ILO values diversity... ...with technical specialists and the project team....
- ...kitchen, and operations teams * Manage POS/ERP system entries and support menu engineering analysis * Ensure proper costing procedures... ...in Microsoft Excel and costing systems * Ability to work under pressure and meet deadlines * Valid Qatar Driving License...
- ...a respectful, inclusive and supportive workplace where all employees... ...Organization for Migration Applications are welcome from internal and... ...Chief of Mission (COM) of IOM Qatar and technical supervision... ...Ability to collaborate with senior government security counterparts...
- ...driving the growth of our business. This role will focus on supporting governments and policy makers in strengthening their tax policies... ...Proven ability to manage multiple projects and interact with senior stakeholders. Strong written and verbal communication abilities...
- ...reputable medical facility in Doha is seeking an... ...mandatory requirement)-SPECIALIST Proven experience... ...salary package Supportive professional work environment... ...and qualified applicants are invited to submit... ...email subject line: Ref: AEDM-QATAR...
- ...providing actionable insights and reports to senior management. Ensure compliance with... ...networking forums, and client presentations in Doha and surrounding regions. Maintain... ...financial reporting. ~ Strong understanding of Qatar’s business landscape and regulatory...
- ...We're Hiring: Senior Contract Specialist We are supporting our client by hiring an experienced Senior Contract Specialist to join their team. Job Purpose Summary: The Contract Specialist is responsible for managing all contractual and commercial aspects...
- ...detailed audit reports, including findings, recommendations, and follow-up action plans. Collaborate with department heads and senior management to implement corrective measures. Maintain up-to-date documentation of audit procedures, results, and compliance status...
- ...Identifying organizational needs for new applications and new solutions · Preparing... ...recording and responding to requests for support · Investigating and diagnosing system... ...Project Management Office (PMO) to engage senior IT staff, management, and vendors in conducting...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Senior Application Support Specialist (Doha, Qatar, Onsite). Be the first to apply!
