Junior Helpdesk Support Agent - Arabic Speaker
Path2Success
- A degree in Computer Science or Information Technology.
- An average of 0 to 2 years of experience years in support roles, including hands-on troubleshooting of hardware and software issues.
- Certification in ITIL 4 or equivalent IT service management framework.
- Advanced troubleshooting skills for software applications, hardware, and network-related issues.
- Proven ability to provide technical support in large-scale environments, in governmental sectors.
- Understanding of cybersecurity practices and compliance requirements.
- Proven experience in ticketing systems, incident management, and SLAs.
- Proven experience in training and guiding end users on IT tools and troubleshooting techniques.
- A valid driving License is preferred.
- Proficiency in English.
Vacancy posted 20 hours ago
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