- ...understanding of ITIL Incident, Problem, Change & Request Management ~ Experience with platforms: Cisco, Genesys, Avaya, NICE CXone, Amazon Connect, or similar ~ Knowledge of VoIP, SIP, IVR, ACD, CTI, call routing ~ Hands?on experience with ServiceNow, Remedy, Jira,...
- ...experience is mandatory, with hands-on expertise in at least two of the three major platforms: Microsoft Azure, Google Cloud Platform, and Amazon Web Services. Relevant cloud certifications such as Azure Solutions Architect, AWS Solutions Architect, or Google Cloud...
- ...principles including redundancy and scalability Administer cloud platforms such as Microsoft Azure, Google Cloud Platform, and Amazon Web Services, designing and implementing hybrid cloud solutions, configuring cloud networking services, and ensuring secure connectivity...
- ...server applications, multi‑tier web applications, and relational databases. Solid knowledge and experience with cloud technologies (Amazon, Azure, Google Cloud, IaaS, SaaS, etc.). Good knowledge of IT, including multiple operating systems and system administration...
