The Forward Maintenance Manager holds the relevant maintenance authority for their areas of responsibility. They are responsible to the Senior Maintenance Manager for all aspects of the products and/or services they deliver and for adherence to the maintenance programme. They are responsible for the leadership, management and co-ordination of all areas and people under their control. The Maintenance Manager is responsible for ensuring compliance with all regulatory requirements.

Areas of Responsibility:

Performance indicators – Ensure the effective leadership of Part 145 activities by setting delivery targets, monitoring progress and developing performance improvement programmes. Responsible for: management reviews; the assessment of escalated issues for impact on Continuing Airworthiness and generating effective resolution, or sponsoring escalation to senior management, as appropriate.
Completion of activities – Ensure all Part 145 activities are appropriately documented and the appropriate airworthiness records are maintained on relevant systems (IT / paper based). Ensure all Part 145 activities are performed by suitably qualified, experienced and authorised personnel. Lead the integration of Part 145 activity within the business and in particular the engagement of key stakeholders at all stages of the process.
Procedure/standards – Lead Part 145’s compliance with the Part 145 Exposition, its associated procedures and standards, and any other company procedures and standards, as applicable. Drive and implement change as required, whilst ensuring compliance.
Safety Management System – Lead the application of Human Factors, Error Management, Risk Management and Safety Assurance within Part 145, together with the proactive analysis, mitigation and management of Hazards.
Management System Assurance – Ensure all Part 145 activities are compliant with the AM&S Governance and Assurance framework. Ensure Process Confirmations and independent assurance audits are supported by Part 145 personnel. Manage audit findings in a timely and appropriate manner and provide information into the relevant reviews. Generate, deliver and implement effective improvements to overcome any non-compliance and monitor effectiveness.
Statutory / Regulatory & Legislative requirements – Able to demonstrate a detailed understanding and application of the relevant Continuing Airworthiness Regulatory framework, and ensure any Regulatory-driven changes are implemented. Lead Part 145’s compliance with all other requirements, e.g. ITAR, EaPW, ISO, etc.
Contractual Requirements – Lead compliance with all applicable contractual requirements, e.g. through support to contract reviews, and ensure communication and implementation of any changes into Part 145 activities, as appropriate.

Core Activity

Ensuring that all tasked maintenance has been properly carried out in accordance with the Statement of Work, using the AMC documentation set as defined within the current Maintenance Organisation Exposition using the latest approved technical information
Responsible for schedule adherence to the Maintenance plan and short to medium term Progress reporting against delivery targets to the Maintenance Manager. Apply analytical skills to the tactical evaluation and resolution of operational problems
Discharging the governance across the organisation that is required to ensure compliance with the Maintenance Organisation’s Exposition and associated AMC’s. Assess and report on any non-compliances and the impact to the wider programme to Maintenance Manager
Manage shift and resource plans to ensure agreed delivery targets can be accomplished within the requirements of the regulatory framework by ensuring staff are sufficiently competent and approved for the maintenance tasks allocated to them within the shift plan
Provides leadership to Team Leaders through formal assessment processes, demonstrating sound and comprehensive communication and people management skills. Ensure that the team members’ task authorisations for working on an aircraft or components in accordance with AMC requirements are current. Ensure that currency and recency records are maintained, capturing experience and all technical training of maintenance personnel
Understanding the impact the team can have on the Service Safety Hazard
Ensure that the organisation appropriately maintains its facilities, including Hanger, Workshop, Office and Storage areas
Ensure that the Maintenance Manager is informed of any condition of an aircraft or aircraft component which could create a flight safety hazard
Notification to the Safety and Compliance Manager of any changes required to the Exposition

Key Accountabilities

Performance indicators – Ensure the effective management of regulatory activities by setting delivery targets, monitoring progress and developing performance improvement programmes. Prioritises activities within/across teams to maximise efficiency. Responsible for the assessment of escalated issues for any impact on continuing airworthiness and generating effective resolution, or sponsoring escalation to management, as appropriate
Completion of activities – Ensure all Part 145 activities are appropriately documented and airworthiness records are maintained on relevant systems (IT / paper based). Ensure suitably qualified, experienced and authorised personnel perform all Part 145 activities. Ensure the integration of Part 145 activity within the business, including the engagement of key stakeholders at all stages of the process. Provide support and guidance to the team
Procedure/standards – Comply with the regulatory framework, its associated procedures and standards and any other company procedures and standards, as applicable. Identify and propose changes
Safety Management System – Promote the application of Human Factors, Error Management, Risk Management and Safety Assurance within the Part 145 team(s), together with the proactive analysis, mitigation and management of Hazards Management System Assurance – Ensure maintenance activities are compliant with the QAF governance and assurance framework, including supporting process confirmations and independent assurance audits. Support the response to audit findings in a timely and appropriate manner and provide information to support the relevant reviews. Support the implementation of identified improvements to overcome any non-compliance and monitor effectiveness
Statutory/Regulatory & Legislative requirements – Able to demonstrate an appropriate level of understanding and application of the relevant continuing airworthiness regulatory framework. Support the implementation of any regulatory driven changes into the maintenance activities. Ensure compliance with all other requirements, e.g. ITAR, EaPW, ISO
Contractual Requirements – Comply with all applicable contractual requirements

Major Areas of Responsibility Specific to Capability:

May hold a Letter of Delegation from the Head of Aircraft Maintenance detailing accountabilities and responsibilities for the delivery of the Maintenance Service in accordance with the Maintenance Organisations Exposition, the associated procedures and the platforms approved data set.
Ensure that all tasked maintenance has been properly carried out in accordance with the Statement of Work, using the AMC documentation set as defined within the current Maintenance Organisation Exposition using the latest approved technical information.
Will hold accountability for the service delivery to the Head of Aircraft Maintenance in accordance with the Maintenance Plan. Responsible for schedule adherence, to the Maintenance plan. Progress reporting against delivery targets to the Head of Aircraft Maintenance.
Accountable for discharging the governance across the organisation that is required to ensure compliance with the Maintenance Organisations Exposition and associated AMC’s. Assess and report on any non-compliances and the impact to the wider programme to the Head of Aircraft Maintenance.
Accountable for the shift and resource plans to ensure agreed delivery targets can be accomplished within the requirements of the regulatory framework by ensuring staff are sufficiently competent and approved for the maintenance tasks allocated to them within the shift plan.
Provides leadership and direction to team members, including Executives, through a formal assessment processes, demonstrating sound and comprehensive communication and people management skills. Grant task authorisations for working on an aircraft or components in accordance with AMC requirements. Accountable to ensure that currency and recency records are maintained, capturing experience and all technical training of maintenance personnel.
Managing the impact of the maintenance activity on the Service Safety Hazard.
Accountable for the provision of appropriate facilities, including Hanger, Workshop, Office and Storage areas.
Responsible for ensuring that the Head of Aircraft Maintenance is informed of any condition of an aircraft or aircraft component which could create a flight safety hazard.
Responsible for notifying the Part 145 Regulatory Approval Manager of any changes required to the Exposition.
Responsible for carrying out Certifying and Support staff interviews to ensure staff are competent to hold authorities and if content signing off their applications.

Functional Competence & Capability:

Expert leader at this level.
Requires broad and in-depth product knowledge and a comprehensive understanding of the relationship with interfacing / contributory areas.
Responsible for ensuring team compliance with the risk assessments and SHE policies and procedures.

Requirements

Qualifications:

Completion of an Engineering Apprenticeship, including City & Guilds 2675 or 2661 (or equivalent).
Ideally qualified in Aeronautical Engineering.
Alternatively, possession of a recognised Engineering Degree in one of the following disciplines:

- Aeronautical Engineering

- Mechanical Engineering

- Electrical Engineering

- Electronic Engineering

- Avionic Engineering

- Any other field relevant to aircraft maintenance and continuing airworthiness.

Experience:

5 years practical experience and expertise in the application of aviation safety standards and safe operating practices.
2 years relevant work experience within the aircraft maintenance environment working at a supervisory level exercising certifying privileges.
6 months experience on type (in the last two years).
A comprehensive knowledge of Acceptable Means of Compliance documentation set.