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- ...Application Support Engineer – L2/L3 Experience: 5–8 Years Nationality : Arab Duration: 18 Months Extendable Job Summary We are looking for an experienced Application Support Engineer – L2/L3 to provide advanced technical support for business-critical...
$10000 per hour
...• Awareness in networking tools such as traffic generators, analysers, etc. • Adequate skillset and experience with IP Networking L2/3 Protocols, IPv4, IPv6, BGP, OSPF, EIGRP, HSRP, IS-IS, STP, MPLS, as well as an emphasis on SNMP. • Good understanding of cloud based...QAR 12000 - 15000 per month
...Certifications along with the CV. Applications without certificates will not be considered .6. Roles & Responsibilities: Provide L1/L2 Onsite Technical Support for Hardware and Software issues. Log, track, and resolve service requests within defined SLAs....- ...channels. Escalating incidents and service requests that cannot be resolved within agreed-on time limits to different support teams (L2). Creating Problem records if required. Closing resolved incidents, requests, and other tickets records. Manage tickets...
QAR 13000 - 15000 per month
...activities. Log all incidents and service requests in the ticketing system and ensure closure within SLA. Escalate complex issues to L2/L3 teams and coordinate for timely resolution. Provide technical support for meetings, conference rooms, and user training as...- ...giving high priority to VIP users. • Troubleshoot user issues by phone or other approved channels, escalate unresolved tickets to L2 support within agreed time limits, and create problem records when required. • Manage tickets through to resolution and closure,...
- ...The L2 Cloud Security Engineer will support day-to-day security operations across our multi-cloud estate (Azure, OCI, and GCP). This is a hands-on, ticket-driven engineering role: you will action identity and access requests, triage and resolve security alerts, implement...