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- ...Application Support Engineer – L2/L3 Experience: 5–8 Years Nationality : Arab Duration: 18 Months Extendable Job Summary We are looking for an experienced Application Support Engineer – L2/L3 to provide advanced technical support for business-critical...
- ...Educational Qualifications B.Sc. in Engineering or Construction Management from a recognized University or Diploma in Engineering (or) Petroleum Engineering or HND/Advance Diploma L3 (SVQ/NVQ-L3) or equivalent plus relevant courses in Safety, Quality Control and Construction.
- ...using Python/Ansible and APIC/Catalyst Center REST APIs; monitor fabric and client health proactively. Incident & Change: Provide L3 support and lead incident, problem, and change management with RCA within SLAs; participate in the 24/7 on-call rotation and respond...
$1000 per year
...local development workflows to reduce PR time‑to‑merge and the overhead of working on multiple features in parallel. – Participate in L3 support and on‑call rotations, partnering closely with Support and SRE to investigate and resolve complex, performance‑sensitive...$20000 per hour
...activities with business users and customers. Analyse UAT and production issues, identify root causes and coordinate fixes. Lead L3 production support, including message tracing, queue investigation and failed-message recovery. Support release planning,...- ...update SLAs across all priority tiers. First-Contact Resolution: Resolve = 60% of tier-1 platform and access tickets without requiring L3 escalation. RMA Processing Speed: Package and submit verified RMA evidence to hardware vendors within 4 hours of fault confirmation....
QAR 13000 - 15000 per month
...activities. Log all incidents and service requests in the ticketing system and ensure closure within SLA. Escalate complex issues to L2/L3 teams and coordinate for timely resolution. Provide technical support for meetings, conference rooms, and user training as...