Urgent requirement of CSM (Customer Success manager) - Perm/Contract - Sydney

Requirements

7 + years experience leading the delivery of enterprise-level IT consulting projects Prior track record for delivering fixed-fee/T&M projects
Has at least one active project management certification (e.g., APM, CSM, PMI-ACP, PRINCE2) Experience and Certifications
Good to Have Experience in Managing Delivery for Media Customer and/or in a Data focused business
Understands customer at local, country, region & WW level to analyze delivery requirements & contribute to customer strategic business plan
Develops strategies and processes with the customer in areas such as performance metrics and measure, escalation change management and communication
Hires, leads and provides managerial & technical expertise to cross functional team including 3rd party vendors to ensure performance goals are met for all in scope services across all towers: identifying & analyzing gaps to develop & implement corrective actions plans
Develops & leads AST & all delivery organizations to timely, cost effective delivery of SLA requirements identifying & recommending optimization while managing scope, resources & coordination
Consults in presales & change order negotiations, representing & approving delivery capability & cost solution
Negotiates with and manages 3rd party vendors contributing to contractual requirements
Identifies incremental revenue opportunities and supports pursuit activities
Very Good Communication Skills

Duration: Permanent / 6 Months and possible extension

Eligibility: Australian/NZ Citizens/PR Holders only

7 + years\' experience leading the delivery of enterprise-level IT consulting projects Prior track record for delivering fixed-fee/T&M projects Has at least one active project management certification (e.g., APM, CSM, PMI-ACP, PRINCE2) Experience and Certifications Good to Have Experience in Managing Delivery for Media Customer and/or in a Data focused business Understands customer at local, country, region & WW level to analyze delivery requirements & contribute to customer strategic business plan Develops strategies and processes with the customer in areas such as performance metrics and measure, escalation change management and communication Hires, leads and provides managerial & technical expertise to cross functional team including 3rd party vendors to ensure performance goals are met for all in scope services across all towers: identifying & analyzing gaps to develop & implement corrective actions plans Develops & leads AST & all delivery organizations to timely, cost effective delivery of SLA requirements identifying & recommending optimization while managing scope, resources & coordination Consults in presales & change order negotiations, representing & approving delivery capability & cost solution Negotiates with and manages 3rd party vendors contributing to contractual requirements Identifies incremental revenue opportunities and supports pursuit activities Very Good Communication Skills Duration: Permanent / 6 Months and possible extension Eligibility: Australian/NZ Citizens/PR Holders

Project Manager