Search Results: 68 vacancies
...Ensure professional handling of calls to key accounts in the region within the stipulated timelines and drive adherence to defined SLAs with respect to key performance metrics like response times, abandoned calls, call quality etc.
# Drive effective customer complaint...
Gulf Drilling International Limited
Ar Rayyan
2 days ago
...Program Leadership.
Accountabilities
and maintain strong relationships with strategic partners
development of precise and clear SLAs , performance objectives in close collaboration with key stakeholders
transparency of supplier performance and improve the...
Ooredoo Group
Doha
1 day ago
...ParameterMeasure
1.
Process
No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT
2.
Team Management
Productivity, efficiency, absenteeism
3.
Capability...
confidential
Qatar
4 days ago
...queries on Bank's product and seek solution to their requests.
Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turnaround time.
Build and maintain strong/effective relationships with...
Qatar National Bank
Doha
4 days ago
...is also responsible to consistently meet & exceed Ooredoo's Business Customers' expectations as defined in the customer contracts, SLAs and by the telecom's regulator, avoiding any financial penalties.The role involves a high level of operational efficiency and commitment...
Ooredoo QSC
Doha
4 days ago
...Ensure adherence to VM guidelines and Standard operating procedures (SOPs)
Ensure click and collect are conducted within SLAs (Service-level agreement)
Ensure customer data is properly captured in adherence to marketing team requirements
Promote...
Chalhoub Group
Lusail
4 days ago
...infrastructure strategy in collaboration with business needs
Implement IT continuous improvement programs
Ensure system performance and SLAs are met
Provide in-depth technical expertise for both tactical and operational initiatives
Manage strategic relationships with...
NES Fircroft Ltd
Doha
5 days ago
...reporting performance regularly to management.
Manages the development and application of Catering Services’ operational SOPs and SLAs with suppliers
Ensures caterers, where appropriate, develop onboard menus, in line with Qatar Airways style and food philosophy...
Qatar Airways Group
Doha
3 days ago
...managed service providers to oversee risk and audit management services and remediation support and ensure service level agreements (SLAs) are met.
Monitor vendor performance, define security reporting metrics and address any issues or concerns promptly.
Key...
Majid Al Futtaim
Qatar
3 days ago
...corporate objectives / Treasury and Investments framework.
• Formulate, and ensure that the section’s deliverables are within agreed SLAs. Oversee and ensure that timely, accurate and complete analysis/ reports are provided in a timely manner to the Department Head and...
DOHA BANK
Doha
1 day ago
...Job Description
Key Responsibilities
Leading the development of the Finance Shared Services. Oversee the development of SLAs with all hotels. Drive efficiency, standardization, and cost reduction, with an emphasis on repeatable scalable processes. Ensures compliance...
Minor Hotels Group
Doha
2 days ago
...their queries on Bank’s product and seek solution to their requests
Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/ units to achieve improvements in turn-around time.
Build and maintain strong and effective...
Qatar National Bank
Doha
3 days ago
...the organization’s overall goals.
# Implement and enforce data quality standards for the data products and maintain data product SLAs.
# Identify interdependencies between the various stakeholder groups to ensure all are aligned and risks are identified, mitigated...
Precision Hire Solution
Doha
2 days ago
...their queries on Bank s product and seek solution to their requests.Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around timeProvide round the clock customer and authorization...
QNB Group
Doha
4 days ago
...ready for the review of the final approver / selection committee.
Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
Build and maintain strong/effective relationships...
Qatar National Bank
Doha
5 days ago
...queries on Bank s product and seek solution to their requests.
Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
Build and maintain strong/effective relationships with...
QnB UAE
Qatar
5 days ago
...queries on Bank’s product and seek solution to their requests.
- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
- Build and maintain strong/effective relationships...
Qatar National Bank
Doha
3 days ago
...end implementations you have carried out
~ Must have had onsite experience in providing end user support with good understanding of SLAs
~ Very good in communication and troubleshooting
~ Proven experience in troubleshooting and deploying solutions to EBS issues...
Tech Junction Ltd
Qatar
5 days ago
...Auditors, Compliance, Financial Control and Risk when required.
- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time
- Provide analytics to transform raw data into a...
Qatar National Bank
Doha
3 days ago
...queries on Bank’s product and seek solution to their requests.
- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
- Build and maintain strong/effective relationships...
Qatar National Bank
Doha
2 days ago
