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- ...making use of these tools resolving these issues in complex and globally diverse environments. Experience supporting SIP and/or VoIP. Understanding of Local Area Networks and Cisco switching devices. Experience working in an ITIL environment and adhering to strict...
- ...end-user connectivity issues escalated by Tier 1 technical support staff); Add and remove client devices (e.g., PCs, Thin Clients, VoIPs, VoSIPs, VTCs, DVTCs, peripherals, etc.) from networks; Update and patch network equipment, firmware and software to ensure...
