Service Advisor

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Date: Jul 29, 2026

Job Responsibilities

• Greet customers in a friendly and professional manner, establishing rapport and building strong customer relationships.
• Listen attentively to customer concerns, inquiries, and service requests, documenting all relevant information accurately.
• Conduct vehicle inspections alongside customers, identifying and documenting service requirements.
• Provide accurate and detailed explanations of recommended services, repairs, and maintenance to customers, addressing their questions and concerns.
• Prepare detailed service estimates, including parts, labor, and anticipated completion times, and present them to customers for approval.
• Schedule and coordinate service appointments, ensuring efficient utilization of service department resources.
• Maintain open communication with customers throughout the service process, providing regular updates on the status of their vehicles.
• Collaborate with technicians to ensure all necessary repairs and maintenance tasks are performed accurately and in a timely manner.
• Work closely with the parts department to ensure the timely availability of required parts and accessories for service jobs.
• Accurately complete service orders and invoices, ensuring all relevant information is recorded, and proper documentation is maintained.
• Process customer payments and transactions, following company procedures and guidelines.
• Address and resolve customer complaints or issues promptly and professionally, escalating to management when necessary.
• Stay up-to-date on the latest automotive technologies, service procedures, and industry trends through continuous learning and training opportunities.
• Maintain a clean and organized work area, ensuring all customer areas are well-maintained and presentable.
• Adhere to company policies, procedures, and safety guidelines at all times.

Qualifications

• Customer Service
• Automotive
• Qatar, GCC
• English
• Basic computer proficiency, including knowledge of standard office software (e. g. MS Office).
• Excellent communication and interpersonal skills. Strong problem-solving and conflict resolution abilities. Ability to multitask and work in a fast-paced environment.

Skills

• Knowledge of automotive terminology, parts, and service pricing. Sales or upselling experience.
• Experience with automotive service software, dealership management systems, and customer relationship management (CRM) software.
• Excellent communication and interpersonal skills. Strong problem-solving and conflict resolution abilities. Ability to multitask and work in a fast-paced environment.
• Basic computer proficiency, including knowledge of standard office software (e. g. MS Office).

Experience

Education

• Diploma / Bachelor