Account Manager - Arabic speaker

Overview

As an Account Manager- Restaurant, you will be responsible for managing and growing a portfolio of strategic partners within our food business. This role requires strong stakeholder management, and a passion for delivering outstanding customer experiences. You will collaborate cross-functionally to drive account growth, execute marketing initiatives, resolve issues, and ensure smooth on-boarding for new partners.

Responsibilities

• Own and manage a portfolio of key accounts within the food delivery vertical.
• Act as the primary point of contact for partners, ensuring consistent alignment with their business goals and our platform’s capabilities.
• Liaise with internal teams and external stakeholders across multiple locations to drive the growth and success of your accounts.
• Lead the implementation of new projects and initiatives within your portfolio.
• Handle partner escalations effectively and ensure high levels of customer satisfaction.
• Provide on-boarding, training, and ongoing support for new partners joining the platform.
• Develop and execute marketing and promotional plans in collaboration with partners.
• Monitor account performance using dashboards and data reports, identifying trends and opportunities.
• Support with day-to-day troubleshooting and problem-solving.

Qualifications

• 3–5 years of experience in eCommerce, FMCG Sector.
• A track record in commercial, client-facing, or account management roles.
• Strong analytical skills and the ability to interpret data to inform decisions.
• Comfortable working in a fast-paced, dynamic environment.
• Strong problem-solving and crisis management abilities.
• Proven experience in B2B negotiations and relationship management.
• Excellent communication, presentation, and interpersonal skills.
• Familiarity with Salesforce or similar CRM tools is a plus.
• Bachelor’s degree in Business, Marketing, Economics, or a related field. A Master’s degree is a plus.
• Proficiency in English and Arabic (written and spoken) is required.

Benefits

• City-wide and global collaboration with Snoonu’s teams.
• Learning budgets, access to courses, and growth tools.
• Flexible Time Off with generous leave and wellness policies.
• Agile practices across product to operations.
• Great Place to Work certification, reflecting a culture where people come first.
• ISO 9001:2015 and ISO 45001:2018 certifications, demonstrating commitment to quality and safety.
• Commitment to sustainability and community initiatives.
• Equal opportunity workplace that welcomes people from diverse backgrounds.

EEO: Snoonu is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.