Partner Success Account Executive - Food

Partner Success Account Executive – Food

Snoonu | Posted Mar 11 | Qatar | Full-time | Negotiable | Master (>10 yrs)

Overview: The Partner Success Account Executive plays a key role in supporting Snoonu’s restaurant partners by providing continuous commercial guidance. This role operates within a centralized portfolio management model, where executives collaboratively support a large base of restaurant accounts rather than managing individually assigned portfolios. The team focuses on handling inbound merchant inquiries, conducting proactive outreach, and helping partners optimize their performance on Snoonu. The role involves a mix of inbound support (responding to partner inquiries) and outbound engagement (proactive partner outreach), operating as part of a centralized support structure covering a large and dynamic restaurant portfolio.

• Serve as the first point of contact for restaurant partners across multiple communication channels, including WhatsApp, phone calls, and email
• Provide timely and professional responses to partner inquiries related to platform usage, menu management, promotions, advertising opportunities, and account performance
• Guide newly onboarded partners through platform features and best practices to help them succeed on Snoonu
• Support partners with payment-related inquiries by coordinating with internal stakeholders when needed
• Handle escalations and manage challenging merchant conversations with professionalism and empathy
• Ensure partner concerns are properly documented and followed up internally until resolution
• Maintain strong working relationships with cross-functional teams, including Operations, Finance, Content, and Training
• Proactively reach out to partners to share recommendations on improving visibility, order volumes, and overall performance
• Educate partners on available growth tools such as campaigns, offers, and menu optimization

The Experience You Bring

• Bachelor’s degree in Business, Marketing, or a related field (preferred)
• Fresh graduates or candidates with 0–2 years of experience in customer service, account management, call centers, or commercial roles are encouraged to apply
• Fluent in Arabic and English (spoken and written)
• Comfortable handling a high volume of inbound interactions in a fast-paced environment
• Strong communication, problem-solving, and relationship-building skills
• Energetic, adaptable, and team-oriented mindset
• Ability to multitask and manage priorities effectively

About Snoonu: Snoonu is Qatar’s homegrown Super App, reinventing daily life with delivery and more – all in one place. We are focused on technology and growth, with a global team behind our mission.

Note: This job description reflects the responsibilities and requirements for the role. All information is subject to change by Snoonu and does not constitute a contract of employment.