[RWDHA] - Housekeeping Associate

Associate Experience

• A competitive salary and benefits package
• High‑quality associate accommodation in prime locations in the heart of Lusail and the Pearl
• A birthday day off (because your milestones matter!)
• Personalised development plans and continuous learning opportunities to support your career journey

Responsibilities

• Cleaning chairs, sofas and carpets in guests’ bedrooms and all public areas.
• Removing chewing gum, candle wax, wine and coffee stains.
• Ensuring that standards are maintained at a required level on a daily basis following the LQA, Forbes and Brand standards in every task.
• Working closely with other associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of guests.
• Contributing to the collective commitment of a unique guest experience – to create a sense of place.
• Supporting new members of the housekeeping team.
• Handling guests’ concerns and comments and finding a proper resolution to ensure guest satisfaction.
• Reporting for work ensuring appearance and presentation meets the required standard.
• Collecting key cards and the Duty Phone from the Housekeeping office at your appointed start time.
• Collecting equipment, ensuring you have the correct tools for the job – if not you must let your Floor Supervisor know – and commencing cleaning departure rooms. Noise should be kept to a minimum while removing trolleys from the cupboards, as most guests will still be asleep.
• Keeping noise to a minimum while on the floors (e.g., closing doors and keeping conversations low).
• Returning any turned‑down rooms to daytime set‑up.
• Avoiding knocking or entering rooms with a “Do not disturb” card.
• Reporting any sleep‑outs, extra departures, rooms on DND or rooms not requiring service to your Floor Supervisor.
• Cleaning all rooms in accordance with Rosewood standards.
• Keeping trolleys neat and tidy throughout the day.
• Ensuring public areas and corridors are in immaculate condition.
• Making up any extra beds and baby cots as required.
• Bringing any guest laundry found in occupied rooms to the attention of the housekeeping office immediately.
• Removing all private dining trays from guestrooms and corridors and placing them in a designated collection area.
• Cleaning and emptying the vacuum cleaner and assisting in the tidying of the store cupboard at the end of the day.
• Restocking, cleaning and putting away the trolley before going off‑shift; remaining on the floor until the Floor Housekeeper signs your paper; returning your list, key cards and Duty Phone to the Housekeeping office at the end of your shift.
• Ensuring lost and found items are turned directly into Security and the lost property procedure is followed.
• Requiring gifts from guests to be accompanied by a signed authorization from the guest and a security pass before removal from the hotel.
• Ensuring safety and return of all key cards and Duty Phone, and avoiding loaning them to anyone else; reporting any loss of key card or Duty Phone immediately to the housekeeping office.
• Reporting immediately any matters concerning the security of guests to the Security Department.
• Ensuring all equipment is well maintained and in proper working order; reporting any malfunctioning or defective equipment to the Floor Supervisor.
• Reporting all malfunctions in assigned areas to Know Cross.
• Keeping guest doors closed whilst servicing the guestrooms and using the “Service” card.
• Disallowing anyone from entering the guestroom; advising the guest to use their keycard and requesting assistance from guest relations if the card is faulty.
• Ensuring safety of guest property and reporting any suspicious activity to your Floor Supervisor.
• Reporting suspicious looking persons or anything suspicious to your Floor Supervisor.
• Ensuring that all guest rooms and minibars are maintained in accordance with the required standard.
• Stocking and replacing missing items in minibars and guest rooms, inspecting and cleaning the minibars in accordance with departmental procedures and policies.
• Maintaining, tracking and completing the daily worksheet of minibar stock and posting to guest accounts via the iPod device.
• Ensuring products in the minibar and guest room are not expired and following the proper procedure to remove and replace those products as necessary.
• Ensuring rotation of all minibar products.
• Monitoring and reporting any misuse or unexplained stock discrepancies.