RWDHA - Assistant Director of Wellness

Job Summary

To assist the Director of Wellness in organizing and supervising the day-to-day operations and implementing operational standards, continuous improvement efforts and other initiatives to drive quality and guest satisfaction across all Asaya spaces. To support and drive membership acquisition and relationship management. To manage wellness associates, maintaining the highest level of service and practices in the different departments of Asaya. To continually learn and be knowledgeable in wellness services and therapies, beauty and skin health, fitness, sports and movement, nutrition and longevity, recreational experiences.

Essential Duties and Responsibilities

• Embrace the Asaya concept, standards, and practices as an advocate of the Asaya way of wellness.
• Build on knowledge and previous experience in Spa, Fitness, Wellness and Recreation to drive effective and efficient operations.
• Employ creative problem‑solving skills and imagination in day‑to‑day operational management to promote continuous improvement and new opportunities for Rosewood to incorporate spa and wellness into the hotel.
• Demonstrate strong commitment to quality and excellence in all respects, drive and inspire throughout Asaya.
• Demonstrate passion about holistic wellness, in‑depth knowledge and experience in the spa industry, information and trends, updates on wellness research and innovation, especially related in retreats, wellness programs, massage, nails, aesthetics, and physical/mental health.
• Assume full responsibility for the business and operations in the absence of the Director of Wellness.

Operational Responsibilities

• Maintain operational oversight of all Asaya spaces.
• Ensure wellness facilities are cleaned and maintained to the standards and staged for maximum guest impact at all times.
• Ensure equipment is maintained in good working order and in accordance with all health and safety standards.
• Attending any guest comments brought to attention either directly or through the Front Office Managers, Managing Director or other Executive Committee Member or Head of Department and to deal with these efficiently and courteously.
• Demonstrate flexibility to cover associates job tasks and help out in any service area as and when required.
• To liaise with other departments to ensure good communication and offer support.
• Consistently develop and grow retail sales through training, tools and demonstration.
• Assist with general secretarial and administrative duties to maintain balancing therapists, adherence to closing procedures; bank and drop standards, where required.
• Be articulate in Spa and health club operational programs: Reservation system, Purchase Orders, Payroll, Front line incentives and commissions, and others.
• Train, coach and motivate associates in their daily job roles and act as a role model.
• Hold regular associate meetings to keep the team up to date on all aspects of the Asaya operation.
• Supervise and make sure that a professional attitude is observed at all times by all associates. Address behavior and follow disciplinary programs as necessary.
• Maintain complete knowledge of and comply with any state and/or federal legislative obligations that may relate to the department.
• Maintain complete knowledge of and comply with all Rosewood departmental policies, service procedures and standards.
• Take charge of any tasks or projects to drive achievement of business goals as assigned by the Director of Wellness.
• Work within all pre‑set budgetary limits.
• Create, develop, and update policies, standard operating procedures, and brand service standards, while ensuring compliance to the same for consistency across the group and as related to the department, for implementation in the field.
• Maintain effective communication within the department and ensure that the department head is kept well informed of any problems/queries that have arisen.

Marketing Responsibilities

• Support Director of Wellness in designing and creating wellness packages, retreats, programs, menus and facilities journey planning.
• Generate ideas and suggestions with Sales & Marketing, F&B and Rooms on integrating the spa and wellness program and amenities into the overall guest wellbeing experience throughout the hotel. Support their implementation.
• Contribute to establishing the annual wellness events calendar with global/local retail partners.
• Responsible for ensuring the approval and implementation of the annual local, members & events.
• Collaborate with the Director of Wellness on the strategic marketing plan and ensure implementation of tactics.

Financial Responsibilities

• To assist in the formation of the annual department budget, and to monitor it throughout the year, reporting reasons for all variances of actual versus budget and recommending and implementing appropriate actions.
• Execute revenue‑driving actions and tactics aimed at achieving budgets, promoting daily financial performance and efficient operations.
• Maximize departmental revenues for the hotel through appropriate yield management, up‑selling initiatives and working closely with the relevant Department Heads.
• Implement opportunities for managing operational costs and boosting the bottom line, managing costs while maintaining standards and quality.
• Ensure the execution of all operational and departmental goals.
• Arrange new vendors, orders through PO system, maintains the checkbooks, receives all goods and inventories in a timely manner and works with Managers for successful month‑end closing.
• Responsible for reporting nightly reforecasting based on key factors such as hotel occupancy, local business ration and utilization.
• Ensure all hotel Company and local rules, policies and regulations relating to financial record keeping. Money handling and licensing are adhered to. Including the timely and accurate reporting of financial information.
• Ensure that department associates understand their individual targets and the financial goals of the hotel.

Talent & Culture Responsibilities

• Lead the wellness team of holistic wellness professionals.
• Hire, train, and supervise all wellness associates in close collaboration with the Director of Wellness.
• Maintain meeting and training calendar and projects as directed by Director of Wellness.
• Deliver the defined brand concept through all areas of Asaya and ensure that all associates are highly skilled and professional in their approach.
• Ensure that the wellness departmental training manual is continuously updated, maintained, and used effectively.
• Ensure that all aspects of associate performance are managed within the department including training, on‑going associate feedback, counselling and disciplinary requirements, and the associated annual Performance Reviews and development plan. These aspects must be carried out in accordance with T&C guidelines.
• Ensure that the department associates follow all hotel, company and local rules, policies and regulation relating to safety, hygiene, and emergencies.
• Maintain accurate departmental records with respect to associate and training issues, associate development issues and departmental communication issues.
• Create and update full operating manuals with respect to responsibilities of each position and minimum standards to be achieved and to ensure their effective utilization.
• Seek opportunities for own learning and personal development through internal and external training programs, cross‑exposures and other opportunities presented.

Information Security

• Identify and regularly review the classification levels of all information of wellness division associates in alignment with the Director of Wellness.
• Guest information and associate personal records are being secured effectively to ensure the confidentiality, integrity, and availability of the informational assets.
• Authorize appropriate user access to guest information and associate personal records; remove access when it is no longer required.

Brand Integrity

• Comply and adhere to the Rosewood company policies.
• Actively live and breathe the company’s vision and mission.
• Drive the Company value, culture, and brand throughout the organization.
• Ensure that brand integrity and clarity are always maintained.

Standard Responsibilities

• Model the Company’s culture, vision, mission, and core values at all times.
• Act as a "Brand Ambassador" for Asaya.
• Take on any other tasks within the job scope and a reasonable framework, in addition to the ones stated including office administration.
• Be mindful of and active in a Spa & Wellness lifestyle and strive to inspire wellness‑focused change in others.
• Maintain an understanding of the wellness industry and Asaya philosophy (emotional, physical, nutrition, skin health, community).
• Understand that as a representative of Asaya they will maintain a healthy, fit appearance and a positive attitude.
• Maintain personal grooming and appearance according to the standards and monitor grooming and appearance within the team, providing guidance as necessary.
• Maintain a positive attitude toward guests, co‑workers, subordinates, and hotel management. Do not engage in gossip or any dialogue that may diminish the direction and goals of the hotel and the hotel group.
• Keep an open and flexible attitude; be willing to change and eager for personal development.

Confidentiality

While working for the company there will be access to a wide variety of confidential information concerning the company, guests and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests and associates, unless otherwise stated.

Health & Safety

• Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.
• The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.
• Report any defects in the building, plant or equipment according to hotel procedure.
• Ensure that any accidents to associates, guests or visitors are reported immediately in accordance with correct procedures.
• Attend Statutory Fire, Health & Safety training and be fully conversant with and abide by all rules concerning Fire, Health & Safety.
• Be fully conversant with:
  • Regulations
  • Risk Assessments for your department
  • Hotel Fire & Bomb Procedures

Other

• The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.
• As the hotel’s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.