Operational Consultant - Team Lead (NFI) - Type A, Doha

Introduction

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to ensuring a workplace where all employees can thrive professionally, while working towards harnessing the full potential of migration. Read more about IOM's workplace culture at IOM workplace culture | International Organization for Migration

Project Context and ScopeUnder the Assistance Programme, IOM has provided essential and lifesaving humanitarian support to Afghan guests at Camp As Saliyah in Doha, Qatar for almost five years. The NFI Unit provides Non-Food Items and Supplementary Food Items for children and adults as determined for nutritional and medical reasons. The unit also conducts hygiene promotion sessions for guests, focusing on personal, menstrual, and child hygiene, as well as environmental cleanliness.
Organizational Department / Unit to which the Consultant is contributing
Under the overall supervision of the Head of Office and the Assistance Programme Coordinator, the guidance of the Project Officer (NFIs and Distribution), and the direct supervision of the Associate Project officer. The Operational Team Lead Consultant will provide support to the implementation of the NFI unit's activities.  Tasks to be performed under this contract 

Plan and oversee the full NFI distribution cycle (targeting/verification, beneficiary communication, site set-up, crowd management, distribution, and post-distribution monitoring), ensuring quality service and compliance with eligibility criteria and distribution schedules. Support  distribution staff to ensure compliance with SOPs, organizational policies, and Do-No-Harm principles.

Identify gaps and organize training sessions for staff and volunteers on relevant topics, such as AAP, protection principles, GBV, PSEA, data protection, and Do-NO-Harm Principles. Regularly reconcile planned and actual distributions (items/households served), investigate variances, ensure distribution paperwork is completed on time, and support warehouse stock reconciliation. Prepare and submit distribution plans and reports on time, covering progress vs targets, key issues, AAP/CFM trends, and corrective actions, in line with programme requirements. Follow up on distribution action points (pending cases, referrals, replacements, incident follow-ups, lessons learned) to ensure timely closure and proper documentation.

Contribute to planning and conducting hygiene promotion and IYCF outreach with the field teams and ensure they prepare and submit field reports in a timely manner. 

Act as the focal point for operational coordination for NFI distributions with internal units (M&E, SMS, Protection) and other stakeholders (CRMs, partners), and deconfliction.

Represent the unit in cross-unit and stakeholders' meetings and sessions as required to ensure integrated service delivery. Ensure clear, accessible beneficiary communication before and during distributions (who/what/when/where/how, required documents, entitlements) using appropriate channels and languages, including for persons with disabilities and other at-risk groups. Oversee the Complaints and Feedback Mechanism (CFM) during distributions, ensuring safe intake, timely responses, and escalation via established referral/reporting pathways.

Perform other similar duties that may be assigned. Performance indicators for the evaluation of results 

Demonstrates strong communication skills, professionalism, and respect for diversity.Maintains confidentiality and complies with organizational policies and codes of conduct.Works collaboratively with staff across units and accepts feedback constructively.Manages workload independently and meets agreed deliverables without close supervision. 

Required Qualifications and Experience

Education

Secondary education is required, with a minimum of six (6) years of relevant professional experience.

OR

Bachelor’s degree in development studies, Supply Chain, Sociology, Political Science, Public Administration, Management, Education, or a related field from an accredited academic institution with at least four (4) years of relevant professional experience.

Experience

Experience/knowledge and skills in  NFIs distribution, CFM, BCC and community participation in a camp context.

Professional experience in camp coordination and stakeholder engagement. Prior experience working in camps with migrants, refugees, and IDPs. Preferably prior experience working with a United Nations agency and INGOs in a camp and emergency context. 

Knowledge of working with migrants, refugees, or IDPs. 

Skills

Strong organizational, facilitation, communication, writing, and presentation skills.

Ability to draft clearly and concisely reports.

Mentorship skills

Good knowledge of Word, Excel, and the Internet.

Strong work ethic and commitment to humanitarian principles.

Ability to work under time constraints and deadlines in challenging settings.

Capacity to work effectively and harmoniously with colleagues from various cultures and professional backgrounds.

Languages

Fluency in English is required.Fluency in Dari and/or Pashto is an advantage.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these five values:

Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.Courage: Demonstrates willingness to take a stand on issues of importance.

Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators

Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Notes

IOM covers Consultants against occupational accidents and illnesses under the Compensation Plan (CP), free of charge, for the duration of the consultancy. IOM does not provide evacuation or medical insurance for reasons related to non-occupational accidents and illnesses. Consultants are responsible for their own medical insurance for non-occupational accident or illness and will be required to provide written proof of such coverage before commencing work. 

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.

IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here). The online tool also allows candidates to track the status of their application.

No late applications will be accepted. Only shortlisted candidates will be contacted.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies  Tasks to be performed under this contract 

Support in creating, translating, and diss

eminating IEC materials for Assistance Programme Units. Provide roving operations and translation support across Assistance Programme Units. Contribute cultural and linguistic guidance for potential resettlement related initiatives. Contribute to organizing and running culturally appropriate monitoring and evaluation exercises. Support with off-platform escorting and translation services when necessary. Support in developing and executing beneficiary assessments.  Performance indicators for the evaluation of results 

Demonstrates strong communication skills, professionalism, and respect for diversity.Maintains confidentiality and complies with organizational policies and codes of conduct.Works collaboratively with staff across units and accepts feedback constructively.Manages workload independently and meets agreed deliverables without close supervision.

Required Qualifications and Experience

Education

Secondary education is required, with a minimum of five (5) years of relevant professional experience.

OR

A Bachelor’s degree in a related field, with a minimum of three (3) years of relevant professional experience.

Experience

Demonstrated experience providing translation and interpretation support (oral and written), particularly in humanitarian or assistance programme contexts.Previous experience working with displaced populations, including refugees, asylum seekers, or internally displaced persons, is required.Experience working in camp settings is highly desirable.Proven ability to support community engagement, beneficiary communication, and culturally sensitive information dissemination.

Languages

Fluency in Dari and/or Pashto and English is required.Fluency in both Dari and Pashto is an advantage.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these five values:

Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.Courage: Demonstrates willingness to take a stand on issues of importance.

Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators

Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.