QNB3761 - Senior Manager Global Cash Management Products (Qatarization)

About QNB

Established in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group's presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines. QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor's (A), Moody's (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications. Based on the Group's consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine. QNB Group has an active community support program and sponsors various social, educational and sporting events.

Job Summary

The incumbent will manage the Global Cash Management and Trade services products as well as service and implementations of QNB Group in line with the overall QNB Group strategy. The role includes Cash management product, Trade Services Product, Channels, Service and Implementations and Portfolio Management.

Main Responsibilities

• A. Shareholder & Financial:

• Ultimately responsible for development of cash management and Trade Services products, marketing the products and value added service proposition for customers to uphold banks position as a key cash management and Trade services player in the global markets it operates in.
• Supports the attaining revenue, profit, profitability supporting the sales team, in line with vision and mission of the group and /or other set targets imposed by the Senior Management team.
• Works with Direct manager in achieving unit's budget and product targets and implementation of the group approved strategies/business plans for the unit and overall objectives of the QNB group.
• Observes and promotes cost consciousness and efficiency, and enhance productivity, to minimize costs, avoid wastes, and optimize benefits for the bank.
• Implements KPI's and best practices for Global Cash Management Products.
• Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
• Act within the limits of the powers delegated to the incumbent.

• B. Customer (Internal & External):

• Accountable for proactive gathering and analysis of market and business intelligence information as well as interfacing with Business Intelligence and Economic Research departments to ensure that Department's activities are targeted to meet prevailing customer needs as well as to respond to competitor actions.
• Responsible for the initiation and development of cutting edge cash and trade products and solutions in line with a client centric approach and the overall ambitions of the organization to position itself as an innovative and leading GTB bank in all markets in operates in.
• Responsible for the development of product/credit programs and packaged solutions in line with market trends and client needs and produces all related presentations, collateral and support material to support the commercialization and sales efforts
• Work with HO and Country Managers, to support the business objectives of the Cash and Trade business.
• Responsible for working with the Global sales team on commercialization of cash and trade products effectively and tracks product profitability progress regularly
• Responsible for all cash and trade product KPIs and targets set by management.
• Coordinates with the sales team for initiating, maintaining and enhancing relationships with customer requiring Cash and trade services including e channels, and develop any new products or product enhancements to ensure to ensure their business needs are identified and well served,
• Responsible for implementation of a one point of contact concept to respond to and resolve all customer needs and queries pertaining to cash management activities.
• Assist customers in all their queries on Bank's product and seek solution to their requests.
• Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
• Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives.
• Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.

• C. Internal (Processes, Products, Regulatory):

• Accountable for preparations and implementation of Cash and Trade strategic and business plans in relation to Corporate and Institutional Banking strategy and QNB Group objectives.
• Responsible for initiation of products, and/or offerings development/ enhancement, aimed at fulfilling client needs.
• Manages all project implementations pertaining to cash, trade and channels product developments and enhancements and ensuring all requirements are developed, met and tested correctly.
• Responsible for preparation of Cash and Trade marketing plans, client collateral, pitchbooks, sales support material and supports marketing activities along side Global GTB Sales within the department to promote corporate banking products/ services in their best position.
• Monitors results of marketing activities and initiates marketing plans review if necessary.
• Support building and promoting QNB brand image, in liaison with Corporate Communication function and other business units of the Bank.
• Represent the Bank at professional/ industrial organizations/ venues, conferences and workshops to represent QNB group cash management capabilities, market share.
• Expand and manages rollout of Cash and Trade product capacity out of Qatar for QNB oversees network to support the Qatari business expansion.
• Set and implement appropriate pricing structures / policies for cash and trade products.
• Drives regional acquisition of transactions business and cross QNB network.
• Builds and expands product capability out of Qatar for QNB Overseas to support the Qatar business expansion.
• Ensure proper credit information and assessment of risk profile for cash and trade clientele, and development of preventive actions, directed to early identification of risky clients as well as preventing/ minimizing losses potential losses.
• Identify and develop internal control systems to address control weakness, to improve upon them.
• Identify operational, market, sovereign and or other types of risk related to Cash and Trade product activities and address them through appropriate mitigation procedures.
• Build and maintains strong working relationships with other Departments and functions within the Bank to ensure harmonious processes and effective work relationships as well as to promote synergy within the Bank.
• Ensure that any internal disputes are resolved promptly and sufficiently.
• Document internal activities as per applicable internal and external requirements as well as reports to the Senior Management team on the Department's performance.
• Ensures provision of timely and accurate information to the Group's senior management team, external and internal auditors and the Group's compliance function as and when required.
• Act as a replacement for the VP Global Cash Management Products whenever necessary.

• D. Learning & Knowledge:

• Well-informed of the market competitive structure, industry practices and regulations in relation to cash and trade products.
• Proactively identify areas for professional development of self and undertake development activities.
• Seek out opportunities to remain current with all developments in professional field.
• Personally, provides coaching and mentors employees within the function as required.
• Facilitates knowledge sharing within and across QNB Group employees as well as ensures presence of knowledge sharing systems staff and facilitate/coach them to improve/ their effectiveness and prepare them to assume greater responsibilities.

• E. Legal, Regulatory, and Risk Framework Responsibilities:

• Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).
• Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks.
• Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.
• Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.
• Maintain appropriate knowledge to ensure full qualification to undertake the role.
• Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.
• Attend mandatory (internal and external) seminars as instructed by the Bank.

• F. Other:

• Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.
• Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators.
• Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position.
• All other ad hoc duties/activities related to QNB that management might request from time to time.

Education and Experience Requirements

• University graduate BA or MBA preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study), Master's degree is highly preferred.
• At least 8 years of banking relevant experience, preferably within a highly rated international bank.
• Outstanding oral and written communication skills in English
• Knowledge of Arabic language - preferred
• Knowledge of any relevant widely used languages in a business environment is an advantage
• Knowledge of risk management concept and practices
• Understanding of relevant laws, regulations and practices pertaining to cash management and trade services in particular and Banking Industry in general
• Good understanding of Corporate Banking customer base, it's needs and expectations
• Familiar with balanced scorecard approach
• Outstanding financial planning and budgeting ability
• Strong analytical skills with ability to communicate both verbally and in writing
• Proficiency in preparation and utilization of financial modeling
• Proficiency in PC programs: MS Word, PowerPoint, Excel and other relevant applications
• Excellent people relationship skills and team management
• Ability to motivate and lead teams from diverse cultural backgrounds
• Good organizing skills
• Ability to make decisions and follow through initiatives
• Customer service orientation
• Integrity and self-management

Note: you will be required to attach the following:

1. Resume/CV
2. Copy of Passport or QID
3. Copy of Education Certificate
4. Copy of Birth Certificate