Support Engineer
SupportFinity™
The ideal candidate is passionate about technology, customer service, and metrics. This role oversees critical technical operations and shapes the future of our NOC and support functions.
What You’ll Get Your Hands On
- Oversee monitoring of networks, servers, security systems, and critical applications to identify performance issues and outages.
- Investigate and troubleshoot technical problems, coordinating with other teams as needed.
- Develop, document, and implement processes and procedures for NOC and support operations.
- Manage incident response processes, ensuring prompt resolution and documentation.
- Communicate effectively with stakeholders and leadership regarding status and incidents.
- Identify opportunities for improvement in tools, systems, and team capabilities.
- Perform root cause analysis on major incidents and outages.
The Magic You Bring
- 3+ years experience in NOC and/or technical support teams.
- Deep understanding of networking, infrastructure, and application monitoring in the cloud (AWS).
- Experience in monitoring and metrics tools such as ELK, CloudWatch, Datadog.
- Experience with container orchestrator tools (K8s, ECS).
- Experience in incident management and ticket management tools (Jira).
- Experience in L1 and L2 support.
- Excellent communication skills.
- Mid‑level experience managing Linux environments.
- Mid‑level scripting and programming skills (Bash, Python, .NET).
- Strong analytical and problem‑solving skills.
- Availability to work off‑hours and on‑call rotations as needed.
Benefits
- Collaborate with a worldwide crew.
- Access to learning budgets and courses for professional growth.
- Autonomy over tasks and career path.
- Generous leave and wellness policies.
- Agile work practices and Scrum methodology.
Vacancy posted 11 hours ago
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