Spa Concierge

Mandarin Oriental, Doha is looking for a Spa Concierge to join our Spa team.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.

As a Spa Concierge, you will be responsible for the following duties:

• Assist in the operations of all spa & wellness areas as required:
  • Spa Reception
  • Salon & Barber Reception
  • Spa Retail Area
  • Boutique
  • Consultation Lounge
  • Spa Suites Arrival
  • Spa Thermal & Changing facilities
  • Tea Lounges
  • Fitness & Wellness
• Maintain the cleanliness of The Spa in particular the changing rooms, toilets, showers, relaxation areas, fitness and wellness areas, spa suites and pool. These should be kept in a neat, tidy and sanitary manner in accordance with the Safe, Sound and Sustainability standards
• Will be expected to aid therapists in setting up for treatments and clearing away after
• Will be expected to ensure lockers are stocked with clean linen at all times and remove soiled linen
• Organize appointment scheduling to maximize use of time and profitability whilst ensuring that the guests’ needs are of first importance
• Must be a team player and assist all spa and hotel colleagues where necessary
• Ability to perform opening and closing duties
• Must have a thorough understanding of Spa Soft, all treatments and services offered in the Spa & Wellness division and all retail products
• Must have good telephone skills and follow required telephone etiquette
• Must show a professional attitude at all times, particularly with regard to punctuality, appearance and general manner

As a Spa Concierge, we expect from you:

• Minimum 1 year of experience working in a service environment is a must
• Hotel school graduates will be preferable
• Senior School qualification or equivalent is a must
• Previous experience working in a 5-star hotel environment will be an advantage
• Previous experience working in the Middle East Region is an advantageGood knowledge on computer systems is a must

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
• A competitive salary and benefits packages
• Transportation and Housing provided
• Relocation and Vacation Tickets