Guest Service Agent
Full-time
PULLMAN
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
- Welcome and support guests, visitors, and staff with professionalism and genuine hospitality
- Manage incoming and outbound communications using our multi-line phone system, ensuring prompt and accurate responses
- Share information about our services, promotions, rates, and facility policies with clarity and enthusiasm
- Coordinate guest appointments and inquiries while collaborating with internal teams to ensure seamless service delivery
- Maintain accurate records through data entry, message logging, and administrative support
Qualifications
- At least 1 year of experience in a guest-facing or communication role within the hospitality industry (or similar customer service environment)
- Excellent communication skills in English; fluency in additional languages is a wonderful bonus
- Strong interpersonal abilities and a natural problem-solver who thrives while staying composed under pressure
- Comfortable with computer systems, including experience with or willingness to quickly learn Opera System
- A genuine passion for delivering outstanding customer service, with a positive outlook and collaborative spirit
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Vacancy posted 10 hours ago
Similar jobs that could be interesting for youBased on the Guest Service Agent in Doha vacancy
- ...Corniche Road opposite the iconic Museum of Islamic Arts. Job Description We are seeking a warm, proactive, and service-driven Guest Service Agent (GSA) to join our hotel team in Doha. As part of the Front Office department, you will be responsible for delivering...
$2200 per hour
...Receptionist (Guest Service Agent) We are looking for a friendly, customer-focused Receptionist to join our team. The ideal candidate will be responsible for delivering exceptional guest experiences, managing front desk operations, handling member and guest inquiries...- ...POSITION SUMMARY Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile... ...property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions...
- ...POSITION SUMMARY Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication... ...amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record...
$2700 - $4000 per month
...Our client, a multinational catering company, is currently looking for a Guest Relations Agent for one of its 5-star hotels in Doha, Qatar. Job Description: Review arrival lists to welcome guests. Attend to special guests (e.g. VIPs) and answer their inquiries...- ...you in this world where life beats faster. Job Description The Reservations & Royal Services Agent is responsible for delivering exceptional, personalized service to guests before, during, and after their stay. This role combines reservations handling with luxury...
- ...Job Description We are seeking a dynamic and enthusiastic Guest Relations Intern to join our team. This internship offers a unique... ...experienced professionals, and develop valuable skills in customer service and guest relations. What is in it for you: Employee...
- ## Guest Service AgentApplylocations: Doha, Qatartime type: Full timeposted on: Posted 18 Days Agojob requisition id: JR101367**Job Location... ...South America.The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are...
Anantara
Doha4 days ago - ...Are you a seasoned logistics professional with a passion for cargo and customer service? We are seeking a highly motivated and experienced Senior Cargo Customer Service Agent to join our dynamic team! This is a Permanent position offering a challenging and rewarding opportunity...
- ...Description About the Job Doha Contact Centre is hiring for Customer Services Agents to be part of their 5-star team. We are looking for a highly motivated and customer-oriented individual to join our dynamic team as a Customer Services Agent. In this role, you...
- ...As a Reservations Agent, you will be the first point of contact for guests looking to make room reservations. Your role involves providing excellent customer service, assisting with booking inquiries, and ensuring accurate and efficient reservation processes. Key Job...
- ...beats faster. Job Description Be the first smile guests sees - Greet guests warmly and professionally, ensuring smooth... ...and handle transactions efficiently while maintaining the high service standards Pullman is known for. Monitor room status and guest...
- ...POSITION SUMMARY Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile... ...property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions...
- ...POSITION SUMMARY Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up...
- ...POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience... ...Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered...
- ...of-the-art Fitness Center, and impeccable service that defines our legendary brand. From... ...resource in our service commitment to our guests. With passion, genuine care, dedication and... ...rooms, employee discounts, travel agent inspection rates, and wholesale reservations...
- ...world where life beats faster. Job Description Every guest journey is a story waiting to be told. As our Guest Experience... ...ensuring every interaction reflects warmth, elegance, and personalized service. From the moment our guests arrive until they depart, you will...
- ...elegance, vibrant energy, and heartfelt service. As part of a globally respected luxury hospitality... ...the opportunity to create memorable guest experiences that feel both personal and... ...at Fairmont Doha as our new Front Office Agent. The Front Office Agent welcomes...
- ...The Helpdesk Agent (Call Center Agent) will serve as the first point of contact for users requiring IT support through phone, email,... ...diagnosing and resolving technical issues, logging incidents and service requests accurately, providing remote troubleshooting support, and...
- ...Exciting Career Opportunity: Leasing Agent – Residential & Commercial Are you a results-driven real estate professional with solid... ...in leasing and a passion for delivering exceptional client service? We’re expanding our team in Qatar and are looking for motivated...
- ...Responsible for managing day-to-day service operations, shift-based delivery, SLA and KPI performance, reporting, rostering, the shared 24x7 operations pool, incident management, problem management, change coordination, and continuous improvement. Requirements...
- ...will report to the General Manager MENA Talabat Kitchens. We are looking for a highly-driven and motivated Country Manager - Food Services for our team in Qatar. The ideal candidate will have a track record managing teams, comfortable working independently and handling...
- ...Position: Service Crew (FOH & BOH) "Freshers" We are currently seeking highly motivated and enthusiastic individuals to join our team as Freshers. As a Fresher, you will have the opportunity to kickstart your career in a fast-paced and dynamic work environment. We welcome...
- ...Description Prepare and cook food items according to established recipes and standards. Assist in the daily operations of the Room Service Kitchen. Ensure all room service orders are prepared accurately and efficiently. Maintain cleanliness and organization of...
- ...POSITION SUMMARY Answer, record, and process all guest calls, requests, questions, or concerns. Contact appropriate individual or... ...lights. Transfer guests with internet access issues to internet service provider's customer support line. Assist callers with credit card...
- ...Projects Business Unit: Smart Infrastructure (SI) Organization: Electrification & Automation (EA) Department: Customer Services (CS) Location: Qatar / Assigned Territory Position Summary The Project Manager is responsible for the end-to-end management...
- ...Job Title: Account Manager - Digital Services & GSI Business Development Job Summary Account Manager – GIS Business Development is responsible for client account management in the GIS BusinessDevelopment related GSI activities . S/He is responsible to implement...
- ...Control Field Service Engineer Are you looking for the next step in your career? Do you have a passion for delivering new technology and problem solving to our customers in the field? Be part of our Team Our Industrial and Energy Technology (IET) operates...
- ...Job Title: Nail Artist – Home Service (Luxury Salon) About Us: We are a luxury, high-end salon in Qatar offering premium beauty services to an exclusive clientele. Our focus is on delivering exceptional, personalized experiences through professional home services...
- ...Job Title: Hairstylist – Blow Dry Specialist (Home Service) Loc ation: Saudi Arabia Employment Type: Contract Job Summary Career Land Center is seeking a skilled and professional Hairstylist specializing in blow-dry services for premium home service operations...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Guest Service Agent. Be the first to apply!
