Housekeeping Coordinator

Responsibilities

• Order all guest room amenities, cleaning chemicals and other consumables
• Follow up on all guests by performing courtesy calls to ensure a high guest experience
• Update productivity reports
• Update all deep cleaning and other operational data sheets
• Coordinate the daily allocation of guest rooms and public areas to Housekeeping Attendants, ensuring balanced workloads and operational efficiency
• Maintain clear and timely communication between the Housekeeping Office, Housekeeping team, Front Office, Engineering, Laundry, and other departments to support seamless hotel operations
• Monitor room status updates and ensure guest rooms are cleaned, inspected and released in a timely manner
• Manage and maintain the Lost & Found process, ensuring all items are accurately logged, securely stored and returned to guests in accordance with IHG policies
• Prepare daily housekeeping reports, including room assignments, room status, productivity and other operational records
• Respond promptly to guest requests and coordinate with the housekeeping team to ensure exceptional service and guest satisfaction
• Anticipate guest needs and consistently exceed expectations by delivering timely, personalized and professional service
• Ensure compliance with IHG brand standards, hotel policies and health, safety and security procedures
• Maintain accurate housekeeping records, filing systems and administrative documentation
• Assist with scheduling, attendance records and other departmental administrative tasks as required
• Coordinate with Engineering to report and follow up on maintenance issues in guest rooms and public areas
• Support the Housekeeping leadership team with daily operations, special projects, inventories and departmental initiatives
• Promote a positive, professional and collaborative working environment while demonstrating IHG's Winning Ways and service culture

General

• Communicate effectively with all other departments
• Ability to work a flexible roster
• Attend meetings, training sessions and any other required meeting or training session
• Identify opportunities to innovate service delivery and product offering to meet and exceed client expectations
• Ensure safe work practices are adopted at all times and report any OHS concerns immediately to your direct manager or HR Manager
• Consistently achieve in accordance with hotel standards and as directed by your supervisor and/or manager
• Consistently meet productivity targets
• Personal presentation
• Ensuring all the housekeeping admin related tasks are handled efficiently

Education

• Ability to speak and understand English confidently and clearly
• Able to read and write English

Experience

• Minimum 2 years Housekeeping Experience in a 4‑5 Star Hotel
• Between 22 to 30 years of age

Technical Skills

• Good understanding of various housekeeping software like PMS, material ordering tool, guest experience tool, payroll related tools

Personal Attributes

• 'Can do' attitude and a high level of energy
• Professionally groomed
• Able to work well independently
• Should be sturdy and medically fit