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Housekeeping Coordinator

InterContinental Hotels Group

Responsibilities

  • Order all guest room amenities, cleaning chemicals and other consumables
  • Follow up on all guests by performing courtesy calls to ensure a high guest experience
  • Update productivity reports
  • Update all deep cleaning and other operational data sheets
  • Coordinate the daily allocation of guest rooms and public areas to Housekeeping Attendants, ensuring balanced workloads and operational efficiency
  • Maintain clear and timely communication between the Housekeeping Office, Housekeeping team, Front Office, Engineering, Laundry, and other departments to support seamless hotel operations
  • Monitor room status updates and ensure guest rooms are cleaned, inspected and released in a timely manner
  • Manage and maintain the Lost & Found process, ensuring all items are accurately logged, securely stored and returned to guests in accordance with IHG policies
  • Prepare daily housekeeping reports, including room assignments, room status, productivity and other operational records
  • Respond promptly to guest requests and coordinate with the housekeeping team to ensure exceptional service and guest satisfaction
  • Anticipate guest needs and consistently exceed expectations by delivering timely, personalized and professional service
  • Ensure compliance with IHG brand standards, hotel policies and health, safety and security procedures
  • Maintain accurate housekeeping records, filing systems and administrative documentation
  • Assist with scheduling, attendance records and other departmental administrative tasks as required
  • Coordinate with Engineering to report and follow up on maintenance issues in guest rooms and public areas
  • Support the Housekeeping leadership team with daily operations, special projects, inventories and departmental initiatives
  • Promote a positive, professional and collaborative working environment while demonstrating IHG's Winning Ways and service culture

General

  • Communicate effectively with all other departments
  • Ability to work a flexible roster
  • Attend meetings, training sessions and any other required meeting or training session
  • Identify opportunities to innovate service delivery and product offering to meet and exceed client expectations
  • Ensure safe work practices are adopted at all times and report any OHS concerns immediately to your direct manager or HR Manager
  • Consistently achieve in accordance with hotel standards and as directed by your supervisor and/or manager
  • Consistently meet productivity targets
  • Personal presentation
  • Ensuring all the housekeeping admin related tasks are handled efficiently

Education

  • Ability to speak and understand English confidently and clearly
  • Able to read and write English

Experience

  • Minimum 2 years Housekeeping Experience in a 4‑5 Star Hotel
  • Between 22 to 30 years of age

Technical Skills

  • Good understanding of various housekeeping software like PMS, material ordering tool, guest experience tool, payroll related tools

Personal Attributes

  • 'Can do' attitude and a high level of energy
  • Professionally groomed
  • Able to work well independently
  • Should be sturdy and medically fit
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Vacancy posted 5 days ago
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