Lead - Facilities Management (Hard Services)

Lead – Facilities Management

Location: Qatar

Employment Type: Temporary Contract – 6 months, extendable.

Job Purpose

The Facilities Management Lead supports the delivery of reliable, compliant, and cost‑effective facilities and services across one or multiple sites in Qatar. Reporting to the Head of Technical Facilities, the role coordinates daily maintenance operations, work orders, vendor and subcontractor activities, procurement support, and client reporting.

Key Accountabilities

• Manage and track work orders, ensuring proper prioritization, assignment, follow‑up, and closure, with clear updates to requestors and stakeholders.
• Coordinate day‑to‑day building maintenance activities, including HVAC, electrical, plumbing, fire/life safety, pumps, generators, and UPS where applicable, to ensure continuity of operations and adherence to site procedures.
• Plan, schedule, and monitor preventive maintenance. Maintain service reports, checklists, and asset‑history records for audit readiness.
• Coordinate external vendors and subcontractors, including scope clarification, site access, permits‑to‑work where required, supervision, and verification of completed works, including punch‑list closeout.
• Support procurement by raising service and material requests, collecting and tabulating quotations, coordinating technical clarifications, and following purchase order and approval workflows.
• Assist with contract administration, planned maintenance completion, and service deliverables. Support the preparation of variations, renewal inputs, and supporting evidence.
• Conduct routine site inspections and condition assessments. Issue corrective actions, track risks and recurring issues, and verify close‑out.
• Maintain QA/QC and technical documentation, including method statements, inspection checklists, test results, as‑built records, and O&M manuals where applicable, to support quality benchmarks and handover.
• Support QHSE and IMS requirements by coordinating toolbox talks, ensuring permit‑to‑work compliance, supporting incident and near‑miss reporting, and maintaining required safety records and training logs.
• Support mobilisation, demobilisation, moves, adds, and changes, including site readiness, service activation, inventory checks, access coordination, and close‑out documentation.
• Track invoices, delivery notes, and service completion certificates. Support cost control by monitoring consumption and spend against budget and highlighting variances to the Operations Manager.
• Prepare periodic client and internal reports, including work‑order metrics, KPI dashboards, vendor performance, issue logs, and preventive‑maintenance compliance. Support meeting minutes and action tracking as required.

Communications and Working Relationships

• Internal: Head of Technical Facility, Director of Operations and Services, function heads across the organization, relevant committees.
• External: Client representatives and site supervisors/technicians, MEP subcontractors, suppliers, and consultants (as applicable), security, IT, and QHSE/EHS.

Context, Work Environment and Decision‑Making Authority

• The role is primarily site‑based, supporting facilities and service‑delivery activities across assigned locations and liaising with internal and external stakeholders as required.
• Work is carried out in a mixed environment, including office and operational areas, with routine adherence to site‑access controls, safety requirements, and company procedures.
• Uses judgement to coordinate day‑to‑day priorities, support issue resolution, and maintain accurate records and updates within agreed processes and service expectations.
• Escalates non‑routine matters and decisions with material safety, operational, contractual, or financial impact to the appropriate manager for direction or approval.

Qualifications, Experience and Skills

Minimum Qualifications

• Bachelor’s degree in Facilities Management, Engineering – Electrical or Mechanical – Building Services, or a related field.
• NEBOSH certification and IOSH certification.
• Facilities or maintenance certifications, such as IFMA FMP/CFM or BOMI, and/or safety training, such as OSHA 10/30, as applicable.
• Good working knowledge of building services and maintenance systems, including HVAC, electrical, plumbing, and fire/life safety systems.
• Ability to interpret technical drawings, floor plans, maintenance procedures, and HSE documentation.
• Knowledge of QHSE requirements, including permit‑to‑work systems, risk assessments, and site‑safety practices.
• Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.
• Strong communication, customer‑service, and coordination skills.
• Knowledge of sustainability practices, energy management, and waste‑management initiatives.
• Familiarity with local authority and regulatory requirements in Qatar.

Minimum Experience

• Minimum of 10 years’ experience in facilities operations, facilities coordination, MEP maintenance administration, property management, or a related field.
• Experience using Computerised Maintenance Management Systems (CMMS) or work‑order management systems.
• Experience maintaining service records, maintenance documentation, and operational reports.
• Experience coordinating with technicians, contractors, vendors, and clients to ensure effective service delivery.
• Experience preparing reports, trackers, and KPI summaries.
• Experience supporting multi‑site Facilities Management operations.
• Experience in MEP projects, fit‑out works, EPC projects, refurbishment activities, or building handovers.
• Experience in procurement coordination, vendor management, invoice verification, and budget tracking.
• Experience maintaining QA/QC documentation, inspection records, asset registers, as‑built drawings, and O&M manuals.
• Experience maintaining audit‑ready records and supporting compliance inspections.

Required Competencies

Functional Competencies

• Organisational skills: Ability to prioritise competing requests and follow through to closure.
• Problem solving: Troubleshoot issues, gather facts, and coordinate appropriate resources.
• Vendor management: Communicate expectations, verify completion, and maintain documentation.
• Attention to detail: Accurate record‑keeping, safety checklists, and compliance documentation.
• Collaboration: Work effectively with occupants, IT, security, EH&S, and external partners.

Behavioural Competencies

• High level of professionalism and integrity.
• Ability to work as a proactive and effective team player.
• Strong critical‑thinking, practicality, and effectiveness skills.
• Highly flexible, able to deal with uncertainty and deliver under pressure.