Patient Experience & Scheduling Coordinator

Job Summary

The Patient Services Associate is responsible for providing front-line administrative and clerical support in Aman Hospital. They assist patients with registration, scheduling, billing inquiries, and general information, ensuring a smooth and positive patient experience.

Key Responsibilities

• Greet and assist patients, visitors, and families in a professional manner
• Register patients, verify insurance, and collect required documentation
• Schedule, confirm, and manage patient appointments
• Answer phone calls, respond to inquiries, and route messages appropriatelyProcess billing, payments, and handle basic financial transactions
• Maintain accurate patient records and update information as needed
• Coordinate with clinical and administrative staff for smooth operations
• Uphold confidentiality and comply with healthcare policies and regulations

Requirements

• High school diploma or equivalent (associate degree preferred)
• Previous experience in healthcare administration or customer service is an advantage
• Knowledge of medical terminology and health insurance processes preferred
• Strong communication and interpersonal skills
• Proficiency in computer systems, scheduling software, and MS Office
• Ability to multitask, stay organized, and work in a fast-paced environment
• Commitment to patient confidentiality and professionalism