Catalogue Coordinator

Catalogue Coordinator is responsible for managing the end-to-end categorization framework and ensuring a seamless product discovery experience across the platform. The role also oversees moderation quality, ensuring both AI-driven and human moderation processes meet the highest standards of accuracy, consistency, and efficiency.

Category & Catalog Ownership

• Own and maintain an optimized and scalable category tree across the app.
• Define product groups, subcategories, and tagging structures to improve discoverability and overall customer experience.
• Ensure all products are accurately tagged to the appropriate categories.
• Resolve complex or unclear categorization cases through manual research and collaboration with internal stakeholders.
• Analyze catalogue and product performance to identify high-"potential and underperforming categories and items.
• Provide continuous feedback and actionable insights to improve catalogue structure and user experience.
• Recommend visibility strategies for trending, seasonal, and high-demand products or categories.

AI Moderation & Quality Oversight

• Own end-to-end quality governance across moderation outputs, ensuring high accuracy and consistency at scale.
• Evaluate automated and manual moderation performance, identify gaps, and drive alignment in decision-making standards.
• Identify systemic quality issues, quantify impact, and lead initiatives to improve moderation effectiveness.
• Validate quality frameworks for new features or process changes before rollout.
• Partner with Product and Content team to resolve quality gaps and influence improvements.
• Lead training and coaching initiatives to uplift team capability and reduce recurring human errors.

Reporting & Insights

• Generate regular reports on category structure health, gaps in human moderation.
• Share insights and impact with relevant stakeholders.

Qualifications

• Bachelor’s degree in Business, Marketing, Data Analytics, Information Management, or a related field.
• 2–4 years of experience in catalog management, content operations, e-commerce, or product data management.
• Experience working with AI moderation tools, content quality frameworks, or platform governance is a strong plus.
• Strong analytical skills with the ability to interpret data and translate insights into actions.
• Excellent attention to detail and a structured approach to problem-solving.
• Ability to manage multiple priorities and work with cross-functional teams.
• Strong communication skills, with the ability to collaborate and align with stakeholders.
• Proficiency in Excel/Sheets; experience with BI tools (Tableau, Power BI, Looker, etc.) is an advantage.

Benefits

• Global collaboration with a worldwide crew.
• Learning budgets, access to courses, and tools for your growth.
• Flexible time off with generous leave and wellness policies.
• Agile working environment using Scrum practices.
• Certified as a Great Place to Work® reflecting a culture that puts people first.
• ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our commitment to world‑class quality and safe workplace.
• Sustainability initiatives and corporate social responsibility projects.
• Diversity and inclusion commitment as an equal opportunity workplace.