CX Strategy & Operations Architect
ESP Engineered
ESP Engineered in Lusail, Qatar is looking for a CX Strategy and Operations Head to lead the customer experience strategy and drive operational improvements. The role requires 8+ years of proven experience in customer-centric roles, strong analytical skills, and the ability to influence cross-functional teams. Key responsibilities include diagnosing customer journey defects, implementing scalable solutions, and ensuring high-quality service. This strategic position focuses on proactive problem-solving and stakeholder collaboration.
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Vacancy posted 2 days ago
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