Product Specialist

OBJECTIVE/ PURPOSE OF THE JOB:

To support the growth of the department and contribute to revenue generation by implementing sales and operational plans aligned with departmental and principal strategies. The role is responsible for promoting and selling the company’s products to healthcare professionals in both private and government, ensuring strong customer relationships and effective product support. The Product Specialist contributes to achieving sales targets, supporting product availability, and maintaining high levels of customer satisfaction.

KEY RESPONSIBILITIES

Operations & Coordination

• Support the resolution of Tier 1 operational issues within established guidelines to ensure customer and supplier satisfaction.
• Coordinate with Finance and Logistics teams to ensure timely product deliveries, ordering, and payment collections from customers.
• Conduct regular market visits to customers assigned by the Line Manager, including professionals, finance teams, purchasers, and other relevant stakeholders involved with the assigned brands/products.
• Present, promote, and clearly explain all products related to the assigned brands to professionals, purchasers, and other relevant stakeholders, ensuring accurate and professional product knowledge is delivered to customers.
• Maintain detailed log sheets for all activities, including dedicated records for call‑off contracts, purchase orders, and multi‑delivery POs, and collect the same from team members reporting to him/her if applicable.
• Update Salesforce daily and ensure invoiced sales are updated on a weekly basis.
• BUM can decide to assign big or strategic project/task/tender/RFQ to line managers or respective employee as appropriate.
• Ensure timely invoicing, deliveries, installation, and operational support of products at customer sites.
• Follow up on order timelines and support adherence to delivery and project deadlines.
• Support the Project Team in executing related projects and operational activities.
• Additional duties may assign by line Manager as necessary or work need.
• Employees must ensure a proper handover of responsibilities before proceeding on leave.

Planning & Commercial Support

• Assist in preparing yearly forecasts and budgets and contribute to weekly/monthly action plans to support departmental targets.
• Prepare technical and commercial proposals and offers for customers.
• Support the promotion of company products and maintain regular engagement with customers
• Provide recommendations for product promotions, special offers, and project opportunities.
• Ensure effective communication of product updates, releases, and relevant developments to customers