Document Controller (Arabic Speaker)

Job Description

ECCO Gulf Majorel Qatar is seeking an experienced Document Controller to join our dynamic team in Qatar. As a Document Controller, you will play a crucial role in managing and organizing company documents, ensuring their accuracy, quality, and integrity. You will work closely with various departments to maintain a systematic and efficient document control process. This position requires a detail-oriented professional who can handle sensitive information with discretion and efficiency.

• Maintain and control all operational documents including SOPs, scripts, policies, reports, and client communications
• Receive, review, and submit all documentation to the appropriate departments in a timely manner.
• Utilize document management systems and software to organize, track, and distribute documents across the organization.
• Support project teams during the planning and implementation phases by providing accurate and updated documentation.
• Prepare and maintain periodic reports, performance summaries, and documentation logs.
• Verify the accuracy, completeness, and validity of all documents prior to submission or distribution.
• Ensure all documents are submitted within established deadlines and comply with organizational quality standards.
• Archive physical and electronic records, including scanning, photocopying, uploading, and cataloguing files.
• Maintain a secure and organized document storage system to prevent loss, damage, or unauthorized access.
• Develop and maintain document templates, file structures, and database models to improve efficiency and consistency.
• Conduct document audits to ensure precision, compliance, and adherence to organizational policies.
• Record minutes of meetings (MOM) and participate in meetings, workshops, and training sessions as required.
• Retrieve and return files to relevant employees, clients, or departments upon request.
• Manage document entry, scanning, and filing processes accurately and efficiently.
• Respond promptly to document requests and ensure proper flow, distribution, and delivery of materials within and outside the department.
• Identify and report any discrepancies, errors, or issues related to document control and storage.
• Update and maintain the organization’s document and record management systems regularly.
• Enforce document security protocols and access control measures.
• Provide guidance and support to staff on document management procedures and best practices.
• Coordinate with Team Leaders, QA, and Management to update documents based on process changes or client requirements
• Ensure compliance with internal standards (e.g., COPC, ISO) and client documentation requirements
• Support audit readiness by maintaining accurate and complete documentation records
• Prepare documentation for internal or external audits.
• Perform other related duties and responsibilities as assigned.

Required Profile

We are looking for an experienced professional with a strong background in document management and control. The ideal candidate will possess the following skills and qualifications:

• Bachelor’s degree Business management, IT, or relevant field.
• 3 -5 years of experience as a Document Controller or in a similar role.
• Demonstrated excellence in organizing tasks and communicating effectively across all levels of the organization.
• Strong ability to interact professionally and provide exceptional service to clients and colleagues.
• Proficiency in word processing software and spreadsheet programs.
• Knowledge of database systems and file organization.
• Strong computer skills.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook).
• Intermediate proficiency in Power BI .
• Ability to work independently and manage multiple tasks simultaneously.
• Strong understanding of document control procedures and best practices.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Proficiency in English reading, writing, and conversation.
• Fluency in Arabic is mandatory.