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- ...solutions covering space management, workplace reservations, employee experience, and on-site services. Align FSM and WLD solutions with ITSM, ITAM, CMDB, and HRSD where applicable. Design enterprise integrations using REST/SOAP APIs, MID Server, and third-party systems....
- ...the system malfunctions, the NOC IT Service Assurance Coordinator should be able to identify responsible unit and raise a ticket in ITSM or inform the resolution team directly (during OOH). Coordinate the process of incident resolution and further investigation of the...
- ...SOWs and identify scope boundaries. Ability to identify commercial opportunities. Technical Awareness Great understanding of ITSM, ITAM, endpoint management or related IT service domains. Ability to understand discussions with technical and vendor teams....
