Itsm jobs

A technology services provider in Qatar is seeking a Senior Service Mapping Engineer to oversee operations within Service Mapping and Discovery. The role emphasizes maintaining accurate service models, enhancing visibility of IT services, and supporting business cases like...

 ...Proficiency in Windows and macOS environments. Experience with Microsoft 365 applications and collaboration tools. Familiarity with ITSM/ticketing systems. Basic networking knowledge and troubleshooting skills. Strong analytical and problem-solving abilities.... 

 ...SOWs and identify scope boundaries. Ability to identify commercial opportunities. Technical Awareness Great understanding of ITSM, ITAM, endpoint management or related IT service domains. Ability to understand discussions with technical and vendor teams.... 

 ...Familiarity with ITIL practices, IT security standards, and SLA management. Experience with remote support tools, IT service management (ITSM) platforms, and data integration. Proven ability to mentor, train, and support technical teams. Strong communication skills,... 

 ...Project Management Professional) and ITIL v4 Certified Professional . Core Technical Expertise Areas IT Service Management (ITSM): Expert knowledge of ITIL v4 frameworks to manage incident, problem, and change management processes. Governance & Reporting:... 

 ...processes and ensure data accuracy and completeness. Validate and clean CMDB data to maintain high data quality standards. Support ITSM processes such as Incident, Problem, and Change Management through accurate service visibility. Perform impact analysis based on...