Itsm jobs

Key Responsibilities: Provide 2nd/3rd line support across Incident, Problem, Change, CMDB, Asset, and Request modules. Troubleshoot defects, performance issues, integrations, and access controls. Configure and customize forms, workflows, approvals, notifications...

A leading energy company in Qatar is seeking an experienced professional to establish and maintain IT Service Management frameworks using the ServiceNow platform. The role requires a minimum of 12 years of progressive experience in an enterprise IT environment, specifically...

 ...resolution, service requests, and operational metrics, to maintain high-quality standards. Implement and maintain IT service management (ITSM) processes and best practices to optimize efficiency and effectiveness. Manage service delivery teams, including allocation of... 

 ...system malfunctions, the NOC IT Service Assurance Coordinator should be able to identify the responsible unit and raise a ticket in ITSM or inform the resolution team directly (during OOH). Coordinate the process of incident resolution and further investigation of the... 

 ...Primary Purpose of the Job Establish, implement, and maintain IT Service Management (ITSM) frameworks and processes using ServiceNow platform, working closely with various stakeholders in ICT department. Develop, implement, and maintain ICT Governance and Performance... 

 ...experience creating design systems and scaling UX across multiple products/vendors. ~ Experience designing workflows for monitoring/ITSM/operations (incident, change, approvals, dashboards). ~ Experience with accessibility standards (WCAG) and localization, ideally... 

 ...level of user satisfaction. Required Experience and Skills Minimum 5 years’ experience in the Service Desk area using any popular ITSM solution. Ensure the end-to-end customer experience and provide a single point-of-contact for the QatarEnergy’s Staff and its... 

 ...SOWs and identify scope boundaries. Ability to identify commercial opportunities. Technical Awareness Great understanding of ITSM, ITAM, endpoint management or related IT service domains. Ability to understand discussions with technical and vendor teams.... 

 ...resolution to enhance user experience. The ideal candidate will meticulously log, categorize, and prioritize all tickets within our ITSM system, adhering strictly to SLAs. You will escalate complex problems to senior technical teams with clear documentation and maintain... 

 ...customer service and technical support. The role requires a minimum of 5 years of experience in the service desk area, proficiency in ITSM solutions, and strong communication skills. The ideal candidate should possess a technical diploma in Computer Science or equivalent... 

 ...An exciting opportunity to join the Qatar Airways Group IT - Digital Solutions & Engineering - Operations Department as Manager ITSM. This role is responsible to manage and successfully deliver assigned IT projects and solutions in compliance with the project standards...