Search Results: 14 vacancies
...We are hiring for ITSM Consultant
Responsibilities:
Provide guidance and expertise to organizations in the design, implementation, and continuous improvement of their IT service management processes.
Bachelor's Degree in Computer Science, Information Technology...
...load balancing and firewalls.
• Ensure compliance of Broadcast Systems and Infrastructure with organizational, security, and ITIL/ITSM
standards.
• Manage Avid Media Central, Spectralogic Blackpearl Archive and SpectralogicLTO robotic libraries
• Manage and...
...management processes, including change management, release and deployment management, and configuration management.
Experience with ITSM tools such as ServiceNow, Remedy, or SMAX.
Familiarity with Agile and DevOps methodologies is a plus.
Strong analytical and...
...professionals, including task delegation, performance monitoring, technical supervision and mentorship with hands-on experience in ITSM tools.
Responsibilities:
Supervising the team, provide escalated technical support and monitor performance.
Manage the Ticketing...
...tools
Experience handling Technical Service Tickets
Professional IT Certifications such as Microsoft MCP, MCSA or MCSE, ITIL, ITSM, etc.
Client Experience Certifications such as Helpdesk Habits etc.
Experience working either on a Helpdesk or for a Managed Service...
...as Antivirus, VA scan, WAF, PAM, DNS, Certificate, Firewall and Proxy
Manage and support security requests and incidents through ITSM
Manage security operations, perform problem and root cause analysis
Identify security gaps in existing and proposed architectures...
...Services (CIMS)
**Responsibilities: Quality Control Procedures:**
Conduct gap and maturity assessment of managed services.
Utilize ITSM tools to track and manage quality control processes.
Implement and adhere to established quality control procedures and...
...problems analytically and solve problems quickly.
Additional Requirements
MicroFocus/OpenText Monitoring tools integrations with ITSM or other Monitoring tools.
Manual instrumentation for standalone Java/Python apps (good to have).
Ready to relocate to Doha,...
...of the following: Amazon (AWS), Avaya, Cisco Jabber, Cisco Unified Contact Center, Genesys, NICE InContact, Five9
* Experience with ITSM / Ticketing systems, such as any of the following: BMC Remedy, Cherwell, Freshdesk, ServiceNow, Zendesk
* Demonstrated support of...
...Technology, Information Systems, or a bachelor’s degree in any Business discipline.
• 8 years’ IT experience in a technology management ITSM service management role with widespread knowledge of IT.
• Application of specific quality standards to all tasks undertaken.
•...
...content, Java Script and modifications to existing workflows.
Facilitate roll out of new applications and modules in ServiceNow ITSM i.e., DevOps, Change Management, Incident Management, Problem Management, Request Management, etc.Identify system deficiencies, recommend...
...IAM, penetration test tools, network security scanners, reverse engineering tools, security Information & event Management (SIEM), ITSM etc.
Experience in API security and credentials management
Good experience in Containerization, Kubernetes / Docker / OpenShift...
...upgrade, support and troubleshoot printers, computer hardware and any other authorized peripheral equipment.
To be proficient on ITSM processes and consult end-users on workflow.
Perform troubleshooting through diagnostic techniques and pertinent questions.
Determine...
...high level of user satisfaction.
Experience & Skills
Minimum 5 years experience in the Service Desk area using any popular ITSM solution.
~ Ensure the endtoend customer experience and provide a single pointofcontact for the QatarEnergys Staff and its...