Employee Dining Supervisor

Company Description

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About Fairmont Doha

Experience contemporary luxury with timeless hospitality at Fairmont Doha, an iconic destination set within the landmark Katara Towers in Lusail.

Fairmont Doha is a celebration of modern elegance, vibrant energy, and heartfelt service. As part of a globally respected luxury hospitality brand, we are dedicated to creating meaningful moments that reflect both the spirit of Doha and the warmth of genuine hospitality.

At Fairmont, we believe in welcoming the world with sincerity and style. Our colleagues are empowered to deliver exceptional experiences through intuitive service, attention to detail, and a deep sense of pride in what we do.

Joining Fairmont Doha means becoming part of a dynamic and inclusive team where individuality is valued, growth is encouraged, and every day brings the opportunity to create memorable guest experiences that feel both personal and extraordinary.

About the Application Process

At Fairmont Doha, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job Description

We invite you to join the world of luxury hospitality at Raffles & Fairmont Doha as our new Employee Dining Supervisor.

As the Employee Dining Supervisor, you will oversee the daily operations of the Employee Dining Room/Restaurant, ensuring a welcoming, efficient, and hygienic dining experience for all colleagues. You will lead and motivate the team, maintain exceptional food safety and service standards, and work closely with the culinary team to deliver a diverse, nutritious, and high-quality dining program. This role plays an important part in fostering colleague satisfaction by creating a positive and engaging dining environment that reflects the service excellence and luxury standards of Raffles & Fairmont Doha.

Key Responsibilities:

• Supervise the day-to-day operations of the Employee Dining Restaurant, ensuring smooth, efficient, and professional service
• Lead, coach, and motivate the Employee Dining team to deliver a positive and welcoming dining experience for all Heartists
• Monitor food presentation, quality, freshness, and portion control to ensure consistency and adherence to brand standards
• Coordinate closely with the Culinary team to ensure timely replenishment of food items and effective menu execution
• Ensure the dining area, buffet stations, service areas, and equipment are maintained in a clean, organized, and hygienic condition at all times
• Enforce compliance with HACCP, food safety, sanitation, and health and safety regulations
• Conduct regular inspections to ensure operational standards and cleanliness are consistently maintained
• Prepare duty rosters, manage daily staffing requirements, and monitor attendance to ensure adequate coverage
• Train, mentor, and evaluate team members, supporting their development through ongoing coaching and performance feedback
• Monitor inventory of operating supplies, equipment, and disposables, and coordinate replenishment as required
• Assist in controlling departmental costs by minimizing waste and promoting efficient use of resources
• Address Heartist feedback, requests, and concerns promptly and professionally to enhance colleague satisfaction
• Maintain accurate operational records, including temperature logs, cleaning schedules, and other compliance documentation
• Support the planning and execution of themed dining events, seasonal promotions, and colleague engagement activities
• Collaborate with the People & Culture, Culinary, and Engineering teams to ensure the Heartist Dining Restaurant operates efficiently and provides an exceptional colleague experience
• Perform any other duties assigned by management in support of departmental and hotel operations

Qualifications

What will you bring to this role?

• Diploma or degree in Hospitality Management, Food & Beverage Management, or a related field preferred
• Minimum of 2–3 years of supervisory experience in Food & Beverage operations, preferably in employee dining, staff cafeteria, or restaurant operations within a luxury hotel
• Strong leadership and team management skills with the ability to motivate and develop colleagues
• Sound knowledge of food safety, HACCP, hygiene, and sanitation standards
• Excellent organizational and time management skills with the ability to manage multiple priorities
• Strong communication and interpersonal skills with a guest- and colleague-focused approach
• Proficient in Microsoft Office applications and familiar with point-of-sale (POS) systems
• Ability to work flexible shifts, including weekends and public holidays, as required
• Strong problem-solving skills with the ability to make sound operational decisions
• Fluency in English is required; additional languages are an asset
• Embrace the Raffles & Fairmont brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected
• Create an environment where colleagues are empowered, supported and recognized