Sales Associate

Position Objective

The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience. Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager.

Key Responsibilities

• Customer Service:
  • Greet the customers and assist them in selecting the right product.
  • Convert window shoppers to ultimate buyers.
  • Promote the Club Apparel Loyalty Program of the company for repeat sales.
  • Serve customers with the highest standards and follow the company guideline of selling ( GUEST – Greet, Understand, Explain, Sell, Thank).
  • Be updated about the various brands of the group for suggestive selling to customers – grooming/attitude/knowledge.
  • Be presentable and well-groomed at all times.
  • Be able to work extended hours during the Sale period.
  • Possess up-to-date product knowledge and ensure minimal stock loss.
• Merchandise:
  • Ensure all stock is laid out and displayed in order to attract customers and also as per standard layout norms.
  • Ensure all visual merchandising guidelines are followed and all stock norms on clearance are maintained.
  • Record inventory inward/outward and maintain the report of the same process.
  • Handle the point of sale (POS) / billing counter efficiently.
  • Tally money in the cash till at the beginning/end of the shifts.
  • Issue receipts / refunds / change to customers correctly.
  • Process payments by cash / credit cards / vouchers / automatic debits.
  • Ensure awareness and vigilance at all times for security in the store without negligence.
  • Be flexible to work varied shifts and overtime as per business requirement.
  • Adhere to SOP & loss prevention policies.
  • Maintain confidentiality of sales figures from outside party.