Head Of Radio Communication
Madre Integrated Engineering
• Manage preventive and corrective maintenance performance for all Radio Communications systems, including radio dispatch, voice/VHF, RFID, and related support systems.
• Lead subject-matter experts and ensure adequate technical coverage, competency and certification within the team.
• Review and approve method statements, SOPs, preventive-maintenance schedules and technical procedures.
• Lead root-cause analysis and problem management for major and recurring incidents.
• Monitor SLA performance, system availability, maintenance completion, and repeat-incident reduction.
• Report technical and operational performance to the Service Delivery Manager.
Requirements
Desktop support certification such as CompTIA, Microsoft, or equivalent.
• ITIL Foundation certification and Barco, Extron, or equivalent AV/video-wall training.
•* Minimum 4 years * of hands-on experience supporting the relevant systems in a comparable environment.
• Strong knowledge of desktop infrastructure, video-wall systems, processors, displays, firmware, and software maintenance.
• Strong diagnostic, troubleshooting, and root-cause-analysis skills.
• Experience coordinating with OEMs and managing technical escalations.
• Good documentation, knowledge-transfer, and mentoring capability.
Benefits
Bachelor's Degree or Diploma in Engineering, IT, Telecommunications, Electronics, or a related discipline.
• Minimum 10 years of hands-on experience with relevant radio communication systems in a large enterprise or airport environment.
• Proven experience in team leadership, technical supervision, and mentoring.
• Relevant certification or product training in radio/voice systems, VHF, RFID, or frequency-management systems, ITIL Foundation certification.
• Strong technical knowledge of radio communications, dispatch systems, voice/VHF infrastructure, and RFID technologies.
• Experience managing OEM relationships, vendor escalations, and technical support cases.
• Strong troubleshooting, root-cause analysis, problem-solving, and documentation skills.
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