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Senior Key Account Manager

Aramex

This role plays a pivotal role in the growth and sustainability of Aramex's client relationships by managing the needs of key accounts and aligning them with the company's strategic objectives. This position involves a comprehensive understanding of client operations, enabling the development of customized logistics and supply chain solutions that address specific challenges and opportunities within their businesses.

Job Description

  • Develop account plans and strategies to achieve sales targets and objectives.
  • Foster long-term partnerships with clients to enhance loyalty and retention.
  • Prepare and present performance reports to clients and senior management.
  • Manage project timelines and deliverables for key account initiatives.
  • Ensure compliance with contractual obligations and service level agreements (SLAs).
  • Coordinate with operations and supply chain teams to meet client expectations.
  • Identify and resolve potential issues proactively to maintain client satisfaction.
  • Provide training and support to clients on Aramex services and tools.
  • Collaborate with marketing to develop targeted campaigns for key accounts.
  • Conduct benchmarking studies to ensure competitive service offerings.
  • Stay updated on industry trends and best practices to drive continuous improvement.
  • Develop and manage strategic relationships with key clients to drive business growth.
  • Understand clients' business objectives and tailor logistics solutions to meet their needs.
  • Act as the primary point of contact for key accounts, addressing inquiries and concerns.
  • Conduct regular business reviews to assess client satisfaction and identify improvement areas.
  • Monitor account performance metrics and provide insights for optimization.
  • Identify upselling and cross-selling opportunities to maximize revenue.
  • Negotiate contract terms, pricing, and service agreements with key clients.
  • Analyze market trends and competitor activities to inform account strategies.

Job Requirements - Experience and Education

  • Bachelor’s degree in business administration, Supply Chain or a related field.
  • 5-7 years’ experience in account management or sales, with a focus on logistics or supply chain.
  • Strong proficiency in Microsoft Office and CRM software.
  • Proven track record of managing key accounts and achieving revenue growth.
  • Experience in developing and maintaining strategic relationships with clients.
  • Strong understanding of logistics and supply chain processes and best practices.
  • Demonstrated ability to analyze market trends and apply insights to account strategies.
  • Experience in negotiating contracts and managing pricing agreements with clients.
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Vacancy posted 1 day ago
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