Retail Relations Officer

Madre Integrated Engineering | Full time

We are seeking a highly professional and customer-focused RetailRelations & Administrative Coordinator to support stakeholderengagement, retail partner relations, and administrative operations. The idealcandidate will possess a strong marketing background, excellent communicationskills, and proven experience in retail relations, customer engagement, orsimilar functions. This role requires a proactive individual capable ofmaintaining strong relationships with retail partners while providing efficientadministrative and secretarial support within a fast-paced project environment.

Key Responsibilities

• Buildand maintain positive relationships with retail tenants, partners, andstakeholders.
• Act asthe primary point of contact for retail-related inquiries andcommunications.
• Coordinatewith retail partners to ensure smooth day-to-day operations and issueresolution.
• Supportcustomer engagement initiatives, promotional campaigns, and marketingactivities.
• Gatherfeedback from retailers and customers and provide recommendations forservice improvements.
• Assistin organizing events, activations, and retail engagement programs.
• Preparereports, presentations, and updates related to retail operations andstakeholder engagement.
• Providecomprehensive administrative and secretarial support to management andproject teams.
• Managecalendars, appointments, meetings, and travel arrangements as required.
• Preparecorrespondence, meeting minutes, reports, and official documents.
• Maintainaccurate records, filing systems, and project documentation.
• Coordinateinternal and external communications professionally and efficiently.
• Handleconfidential information with discretion and professionalism.
• Supportprocurement, logistics, and general office administration activities whenrequired.
• Liaisewith internal departments, contractors, consultants, and externalstakeholders.Ensuretimely follow-up on action items, requests, and project deliverables.
• Supportmanagement in coordinating activities across multiple teams andstakeholders.
• Contributeto maintaining a professional image and high standard of customer service.

Requirements

• Bachelor'sDegree or Diploma in Marketing, Business Administration, Communications,or a related field.
• Minimum 3 years of experience in secretarial, administrative, retailrelations, customer engagement, or similar roles.
• Strongmarketing background with experience supporting customer-focusedinitiatives.
• Priorexperience working on large-scale projects in Qatar and/ormultinational organizations is essential.
• Excellentcommunication, interpersonal, and stakeholder management skills.
• Fluentin Arabic and English (written and spoken).
• Strongproficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Professionalappearance, positive attitude, and customer-oriented approach.
• Abilityto work independently and manage multiple priorities effectively.