Senior Aruba Networking Engineer & Project Lead

Responsibilities

• Working with HP’s networking technology mainly Aruba for access switches, wireless, and Aruba NAC solution ClearPass.
• Establish the network environment by designing system configurations, directing system installation, defining, documenting, and enforcing system standards.
• Do the configuration of LAN, WAN and wireless equipment.
• Prepare NIP and NRFU and final project documents.
• Have VMWare and security knowledge.
• Successfully resolve complex technical issues involving hardware and software for internal or external businesses.
• Respond to service, product, technical, and customer‑relations questions on subjects such as configuration and repair issues, based on customer entitlement.
• Proactively assist internal or external businesses and end‑users in avoiding or reducing problem occurrence.
• Act as a project lead providing on‑site support to team activities and facilitate information validation and team decision‑making processes.
• Document new issue resolution techniques and add these to the knowledge base.
• Partner with the Project Managers to provide SOW, HLD, LLD, and project documentation.
• Partner with the Project Managers to sign off projects at the planned time.
• Participate in 24x7 rota to provide second‑level support for contracted customers.
• Create and maintain effective customer relationships to ensure customer satisfaction.
• Responsible for providing technical support in the delivery of technology solutions to meet customers’ business needs.
• Prioritize and manage many open cases at one time and follow diagrams and written instructions to repair a fault or set up a system, and update the Service Manager cases on time.
• Respond within agreed time limits following customer contract and work continuously on a task until completion by applying a hardware replacement, software confi.